DevOps Engineer

TransUnion is seeking intellectually curious and adaptable professionals who thrive in dynamic environments and are passionate about technology. Ideal candidates will embrace Agile/DevOps principles, collaborate effectively across global teams, and continuously explore emerging technologies. This role involves designing, implementing, and supporting platforms critical to software development and service operations, including managing observability platforms, Kubernetes clusters, and integrating Terraform Enterprise.

Must Have

• Communicate effectively with global stakeholders, both verbally and in writing.
• Independently manage tasks and collaborate with cross-functional teams to ensure timely project delivery.
• Plan, validate, and execute release deployments with precision and reliability.
• Set up and manage observability platforms using Prometheus, Grafana, ELK, and Kibana.
• Develop and implement robust alerting mechanisms for applications, databases, and infrastructure components.
• Manage Kubernetes clusters in production environments, including upgrades and compatibility checks.
• Integrate Terraform Enterprise (TFE) for VM provisioning and load balancer configuration.
• Troubleshoot and resolve high-complexity issues within defined SLAs; conduct post-mortems and root cause analyses.
• Participate in architecture discussions to ensure alignment with operational excellence and disaster recovery strategies.
• Minimum 5 years of experience in application support, deployment, and monitoring.
• Hands-on experience with DevOps and ITSM tools: Jenkins (CI/CD), Git, JSM, ServiceNow, Salesforce, ELK, Kibana, MongoDB, Grafana, Prometheus.
• Proven experience managing multiple Kubernetes clusters in public/private cloud environments.
• Strong understanding of network architecture: routers, switches, load balancers, firewalls, VPN.
• Proficiency in Oracle SQL/PLSQL, Linux, MySQL, SQL Server, and Windows OS with strong troubleshooting capabilities.
• Ability to develop automation scripts using Shell, Ansible, or Python.
• Self-motivated, detail-oriented, and capable of managing projects with minimal supervision.
• Strong analytical, problem-solving, and incident management skills.

Good to Have

• Experience with document-based databases like MongoDB is a plus.
• Familiarity with CI/CD pipeline setup using Harness and GitOps workflows with ArgoCD.

What We'll Bring:

TransUnion is seeking intellectually curious and adaptable professionals who thrive in dynamic environments and are passionate about technology. Ideal candidates will embrace Agile/DevOps principles, collaborate effectively across global teams, and continuously explore emerging technologies. This role involves designing, implementing, and supporting platforms critical to software development and service operations.

What You'll Bring:

Key Responsibilities

• Communicate effectively with global stakeholders, both verbally and in writing.
• Independently manage tasks and collaborate with cross-functional teams to ensure timely project delivery.
• Plan, validate, and execute release deployments with precision and reliability.
• Set up and manage observability platforms using Prometheus, Grafana, ELK, and Kibana for system and application monitoring.
• Develop and implement robust alerting mechanisms for applications, databases, and infrastructure components.
• Manage Kubernetes clusters in production environments, including upgrades, compatibility checks for Ingress, DNS, and network agents.
• Integrate Terraform Enterprise (TFE) for VM provisioning and load balancer configuration.
• Troubleshoot and resolve high-complexity issues within defined SLAs; conduct post-mortems and root cause analyses to drive continuous improvement.
• Participate in architecture discussions to ensure alignment with operational excellence and disaster recovery strategies.
• Share knowledge of new technologies and take ownership of technically challenging projects.
• Participate in a rotational 24x7 support model.

Impact You'll Make:

Qualifications and Skills

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum 5 years of experience in application support, deployment, and monitoring.
• Hands-on experience with DevOps and ITSM tools: Jenkins (CI/CD), Git, JSM, ServiceNow, Salesforce, ELK, Kibana, MongoDB, Grafana, Prometheus.
• Proven experience managing multiple Kubernetes clusters in public/private cloud environments, including cluster upgrades and compatibility validation.
• Strong understanding of network architecture: routers, switches, load balancers, firewalls, VPN.
• Proficiency in Oracle SQL/PLSQL, Linux, MySQL, SQL Server, and Windows OS with strong troubleshooting capabilities.
• Experience with document-based databases like MongoDB is a plus.
• Familiarity with CI/CD pipeline setup using Harness and GitOps workflows with ArgoCD.
• Ability to develop automation scripts using Shell, Ansible, or Python.
• Self-motivated, detail-oriented, and capable of managing projects with minimal supervision.
• Strong analytical, problem-solving, and incident management skills.