DevOps Platform Engg

1 Month ago • 2-5 Years
Devops

Job Description

Join Trend Micro as a Sr. DevOps Platform Engineer in Ahmedabad, contributing to a world safe for digital information exchange. This role involves providing exceptional technical support, managing and resolving issues related to Trend Micro products in diverse client environments. You will set up lab environments, troubleshoot network and endpoint security problems using tools like Docker and Kubernetes, and work with Windows Server, Linux, Unix, Azure, and AWS. The position requires 2-5 years of experience, focusing on customer satisfaction and continuous improvement.
Good To Have:
  • Scripting
  • Automation
Must Have:
  • Provide exceptional technical support to customers through phone, email, and Remote platforms
  • Proactively manage and resolve technical problems related to Trend Micro products
  • Set up and configure complex lab environments to replicate and resolve customer-reported issues
  • Maintain and enhance customer satisfaction by understanding and addressing network and product integration challenges
  • Develop and deliver solutions for network and endpoint security problems, leveraging expertise in tools like Docker and Kubernetes
  • Utilize advanced troubleshooting skills for Microsoft Windows Server, Linux, Unix, and cloud environments such as Azure and AWS
  • Implement and manage monitoring tools for security and performance optimization
  • Contribute to continuous improvement by sharing best practices and collaborating with engineering teams
  • Participate in special projects, including building vendor relationships and supporting beta products
  • Maintain up-to-date knowledge of Trend Micro products and industry best practices
Perks:
  • Unique and diverse global family
  • Work towards a world safe for exchanging digital information
  • Environment of equity and inclusion
  • Welcome, value, promote, and celebrate diversity
  • Embrace change
  • Empower people
  • Encourage innovation
  • Opportunity to thrive in an industry dominating the news worldwide

Add these skills to join the top 1% applicants for this job

cross-functional
problem-solving
game-texts
dns
linux
aws
unix
azure
windows-server
docker
kubernetes

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

POSITION OVERVIEW:

We are seeking a talented and motivated Sr. DevOps Platform Engineer between 2 - 5 years of experience to join our team. As a Customer Success Engineer, you will work on diverse customer environments, collaborate with cross-functional teams, and leverage your technical expertise to ensure the successful deployment and operation of our solutions.

RESPONSIBILITIES:

  • Provide exceptional technical support to customers through phone, email, and Remote platforms, ensuring prompt and effective resolution of complex issues.
  • Proactively manage and resolve technical problems related to Trend Micro products within diverse client environments.
  • Set up and configure complex lab environments to replicate and resolve customer-reported issues effectively.
  • Maintain and enhance customer satisfaction by understanding and addressing their complex network and product integration challenges.
  • Develop and deliver solutions for network and endpoint security problems, leveraging expertise in tools like Docker and Kubernetes.
  • Utilize advanced troubleshooting skills for Microsoft Windows Server, Linux, Unix, and cloud environments such as Azure and AWS.
  • Implement and manage monitoring tools for security and performance optimization.
  • Contribute to continuous improvement by sharing best practices and collaborating with engineering teams to address technical challenges.
  • Participate in special projects, including building vendor relationships and supporting beta products.
  • Maintain up-to-date knowledge of Trend Micro products and industry best practices.

EXPERIENCE:

  • Up to 5 years experience of proven experience in technical support, customer service, or a similar role.
  • Strong proficiency in endpoint and network security solutions.
  • Solid understanding of network technologies, protocols, and architectures (e.g., TCP/IP, DNS, VPN).
  • Experience with virtualization and cloud platforms such as Kubernetes, Docker, AWS, and Azure.
  • Proficient in Linux, Unix, and Windows Server environments, including application and service troubleshooting.
  • Familiarity with monitoring tools and processes to enhance system visibility and performance.
  • Strong analytical skills and a customer-focused mindset for effective problem-solving.
  • Experience in scripting and automation is a plus.

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

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