Director of Online Field Marketing

Position Summary:

As Director of Online Field Marketing, you will lead Trend Micro’s global online field marketing team to design and scale world-class lifecycle marketing programs. From acquisition to onboarding, engagement, and renewal, you will create personalized, data-driven experiences that help customers confidently protect themselves and their families with our cybersecurity solutions. Your mission is to deepen product adoption, strengthen engagement, and drive long-term customer retention and lifetime value.

This is a high-impact global leadership role with direct responsibility across Asia, the Americas, and Europe. You will guide regional teams, shape long-term strategy, and ensure Trend Micro maximizes the value of its lifecycle marketing investments. Partnering with leaders in Sales, Marketing, Product, and Consumer Leadership, you’ll bring together strategy, data, and execution to deliver measurable business outcomes. Success requires strategic vision, strong analytical and data fluency, and the ability to inspire teams through clarity, focus, and continuous improvement.

Responsibilities:

Lifecycle Strategy & Execution

• Design and implement end-to-end digital lifecycle programs that support onboarding, adoption, expansion, and renewal.
• Align lifecycle initiatives with customer needs and business goals in partnership with Online Sales, Consumer Marketing, Product Marketing, and Operations.

Digital Adoption & Engagement

• Own the roadmap for digital adoption, including in-product guidance and multi-channel communications.
• Use behavioral data and segmentation to deliver personalized, value-driven customer experiences.

Cross-Functional Leadership

• Lead global working groups to align lifecycle priorities, KPIs, and execution plans.
• Influence senior stakeholders to secure support for investments in lifecycle programs and innovation.

Data & Insights

• Define KPIs and reporting frameworks to measure lifecycle program impact.
• Partner with analytics and operations teams to enhance data capture, accessibility, and actionable insights.

Technology & Innovation

• Collaborate with Business Applications and Product teams to maximize the impact of marketing automation, customer data platforms, and other digital tools.
• Stay ahead of industry trends and emerging technologies to continuously improve the customer experience.

Qualifications:

• 10+ years of experience in customer lifecycle, digital adoption, or customer success marketing, ideally in Consumer SaaS.
• Proven ability to design and scale digital programs that drive measurable adoption, retention, and revenue growth.
• Strong analytical expertise, including customer segmentation, journey mapping, and experience with platforms such as Braze, Iterable, or similar.
• Experience integrating or leveraging AI-driven tools and workflows for process automation, insights, or decision-making.
• Skilled in data storytelling, with the ability to communicate insights and influence executive stakeholders.
• Exceptional leadership and cross-functional collaboration skills, with experience driving outcomes across global teams.

DEI Commitment:

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance
• Life insurance
• Short & Long Term Disability
• Pre-partum, maternity, parental and medical leave
• Mental Health Wellness Program
• Adoption Assistance
• Wellness Incentive
• Pet Insurance
• 401(k) with company match
• Paid Time Off
• 14 Annual Holidays
• Tuition Assistance
• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Trend Micro Canada has been recognized as one of the National Capital Region's Top Employers. If you're curious to learn more, click the link below to discover why joining Trend Micro could be the perfect career move for you: Trend Micro Top Employer

Be Passionate. Be Innovative. Be a Trender.

No sponsorship will be provided for work permit applications or renewals for this position now or in the future.

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At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.