Digital Strategy Director

The Digital Strategy Director, Product and Pricing Enablement, will lead the transformation of product and pricing practices across the Tax & Accounting Division. This role partners closely with executive leadership, business units (BUs), and cross-functional teams to streamline operations, reduce complexity, and drive harmonization across the enterprise. This role is critical to closing revenue gaps, enabling order automation, and improving customer retention.

This person will be responsible for documenting current-state practices, identifying inefficiencies, and driving the design and implementation of standardized, scalable processes across product setup, pricing, and systems enablement. The role requires a deep understanding of business operations, strong analytical skills, and the ability to influence at all levels of the organization. Ultimately, this role strengthens our commercial foundation—reducing churn, improving CX, and supporting long-term growth.

Key Responsibilities

• Document Current-State Practices
  Map and document existing product and pricing processes across all BUs/Segments, including product setup, bundling, pricing models (user bands, subscription, transactional), renewals, and customer contracts.
• Identify Pain Points
  Analyze current practices to uncover inefficiencies, redundancies, and unnecessary complexity that hinder scalability and customer experience.
• Drive Harmonization Across BUs/Segments
  Working alongside the Pricing Strategy team, this role ensures strategic pricing is executed effectively by aligning processes and systems. It also plays a key role in realizing our future-state vision of order automation, where product data drives efficiency and scalability, and enables increased digital commerce.

Collaborate with stakeholders to define and implement standardized practices for:

• Product setup and bundling
• Pricing structures (user bands, subscription, transactional)
• Renewal processes and customer contract management

• Customer Data Governance
  Partner with the Enterprise Data Management team to define and implement a consistent process and hierarchy across systems.
• Process Ownership & Optimization
  • Own end-to-end process design and continuous improvement initiatives, ensuring alignment with Salesforce and SAP platform capabilities and enhancements
  • Lead change impact assessments and develop adoption strategies to ensure successful implementation across business units.
• Cross-Functional Leadership
  Partnering closely with Product Operations to ensure seamless execution of product lifecycle changes, aligning system setup enabling go-to-market strategies and operational readiness. Collaboratively, this role ensures accurate, consistent product setup—preventing revenue leakage from issues like misconfigured multi-year agreements or pricing exceptions. These gaps currently result in missed or incorrect billing, manual rework, and customer dissatisfaction.
• Performance Tracking & Reporting
  Define KPIs, track progress, and provide regular updates to executive leadership on milestones, risks, and key decisions.

Qualifications

Required:

• 12+ years of experience in business process transformation, operations, or systems implementation
• Proven success in leading cross-functional initiatives and influencing executive stakeholders
• Strong analytical and documentation skills with a focus on process optimization
• Experience with pricing, product management, or customer contract processes

Preferred:

• Familiarity with SAP and Salesforce platforms
• Experience with CPQ/Billing systems
• Background in finance, pricing strategy, or digital/product operations

Other Knowledge, Skills, Abilities or Certifications:

• Ability to create business requirements in partnership with several business units, departments, and technology partners to ensure end solutions meet customer needs and organizational objectives
• Continuous improvement mentality that drives operational excellence, quality, and transformation
• Ability to work and interact with C level executives
• Excellent facilitation skills and ability to negotiate with senior level management and external stakeholders to influence decisions
• Excellent organizational skills
• Demonstrated leadership ability. Ability to lead highly visible programs or initiatives across the organization
• Ability to manage and prioritize multiple initiatives and work within tight deadlines
• Excellent oral and written communication skills. Must be capable of preparing and presenting complex material to executives and senior management

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.