Director of MRO and PD Services

Impact In This Role

At Fictiv, we don’t just maintain and develop products — we create partnerships that drive innovation, reliability, and long-term business growth. The Director of MRO and PD Services will play a pivotal role in scaling our service platform, shaping customer success, and fueling the next chapter of our commercial expansion.

The Director of MRO and PD Services is a strategic commercial leader responsible for growing the company’s Maintenance, Repair & Operations (MRO) and Product Development (PD) Services portfolio. This role combines operational expertise with business development acumen—driving service revenue, deepening customer partnerships, and delivering high-impact technical solutions that strengthen long-term value creation.

You will report to the Vice President Sales and Business Development.

What You’ll Be Doing

• Commercial Growth & Strategy
• Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty
• Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales
• Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market
• Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals

• Customer & Market Leadership
• Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes
• Translate customer feedback and market insights into actionable improvements and new service concepts
• Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness

• Operational Execution
• Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions
• Implement scalable processes for service delivery, project execution, and lifecycle support
• Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement

• Leadership & Culture
• Build, mentor, and empower a results-driven organization focused on accountability, agility, and customer value
• Champion a growth mindset across the team—balancing technical depth with commercial excellence
• Collaborate cross-functionally to ensure tight alignment between commercial, operational, and engineering functions

Desired Traits

• Bachelor’s degree in Engineering, Business, or related field; MBA preferred
• 10+ years of experience in commercial leadership within manufacturing, industrial services, or B2B technology environments
• Proven success in growing service-based revenue and leading P&L responsibility
• Deep understanding of MRO operations, product development services, and customer lifecycle management
• Strong financial and analytical skills with experience in pricing, forecasting, and business modeling
• Excellent relationship management, negotiation, and executive communication skills

Key Performance Indicators (KPIs)

• MRO and PD service revenue growth and profitability
• Customer retention and satisfaction scores
• Cross-sell and attach rate of services to core product sales
• Operational efficiency and project delivery timelines
• Employee engagement and leadership effectiveness

Perks and Benefits

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
• And much, much more!

Fictiv is continuing to expand our remote US workforce. Applicants from the following states are eligible to apply:

Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Salary Range: $180,000 to $240,000 OTE per year (base plus variable with a 50/50 split)

Interested in learning more? We look forward to hearing from you soon.

About Fictiv

Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.

We’re actively seeking teammates who:

• Bring diverse perspectives and experience to our culture and company.
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an ‘always learning’ mindset that celebrates learning, not just wins.
• Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

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