Director of Product Design - C2C

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

As a Director of Product Design for the Consumer to Consumer (C2C) Seller Experience team, you will help shape the future of eBay’s customer experience for C2C sellers worldwide. You will work side-by-side with other cross-functional senior leaders to improve and evolve how C2C sellers onboard, list, transact, message, fill orders, and grow on eBay’s marketplace. We will rely on you to build important, collaborative relationships with our product and engineering leadership partners, coaching and supporting cross-functional teams, product designers, and other design leaders on design thinking, product discovery, creating innovative and intuitive solutions for our customers, design craft, and execution at scale.

The C2C Seller Experience team is one of four core business groups at eBay and partners closely with the Business to Consumer (B2C) Seller Services organization. This Director role reports to the Senior Director, Product Design of Global Markets, C2C & Services.

What you will accomplish:

• Lead & support teams as they take to market world-class, industry-leading, user-centered designs that solve for customer needs, deliver on business requirements, account for technical feasibility and leverage future trends.
• Drive the creative direction of eBay’s suite of seller tools, working with other design leaders to create a compelling and cohesive ecosystem for sellers across the product portfolio.
• Inspire & coach product discovery activities that drive the strategic direction of the product experience with partners, including researchers, product managers, engineers and executives.
• Develop frameworks of understanding that codify large-scale, validated solutions and patterns for key customer problems, socialize these across other teams and domains, and help contribute to an overall user-experience framework that empowers eBay sellers.
• Lead as a ‘co-founder’ alongside senior cross-functional partners as the business works to identify and validate user problems, produce inventive and thoughtful solutions for customers that also work for the business, and ships to market impactful products that deliver tangible results.

What you will bring:

• BS degree in interaction design, HCI, industrial design, graphic design, visual communications or equivalent experience and +15 years of professional experience in Product Design, with +8 years of professional experience leading Product Designers.
• Outstanding portfolio demonstrating a broad range of product design leadership across web-based applications, consumer experiences, and native mobile applications
• Experience driving product design for end-to-end user-experiences and a strong understanding of user-centered design processes with agile, cross-functional teams
• Hand-on experience leading zero-to-one, new product and concept development, including generative research, storyboarding, user-journey mapping, competitive analysis, prototyping, qualitative feedback and quantitative testing.
• Ability to synthesize together industry trends, internal and third-party research, team insights, business priorities, and partner feedback into practical and compelling UX strategy and design priorities.
• Thought leadership in the e-commerce space and hands-on experience creating platforms, tools, and products that enable e-commerce sellers a plus.

#LI-Hybrid

The applicable base pay range for this position is dependent on work location. The base pay range in the San Francisco Bay Area, New York City Metro and Seattle Metro is expected in the range below:

$218,400 - $291,600

The base pay range for all other U.S. work locations is expected in the range below:

$168,800 - $259,500

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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