Director of Product Design - C2C

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

As a Director, Product Design for the Consumer to Consumer (C2C) Seller Experience team, you will help shape the future of eBay’s customer experience for C2C sellers worldwide, working side-by-side with other cross-functional senior leaders to improve and evolve how C2C sellers onboard, list, transact, message, fill orders, and grow on eBay’s marketplace. We will rely on you to build important, collaborative relationships with our product and engineering leadership partners, coaching and supporting cross-functional teams, product designers, and other design leaders on design thinking, product discovery, creating innovative and intuitive solutions for our customers, design craft, and execution at scale.

The C2C Seller Experience team is one of four core business groups at eBay and partners closely with the Business to Consumer (B2C) Seller Services organization. This Director role reports to the Senior Director, Product Design of Global Markets, C2C & Services.

What you will accomplish:

• Lead & support teams as they take to market world-class, industry-leading, user-centered designs that solve for customer needs, deliver on business requirements, account for technical feasibility and leverage future trends.
• Drive the creative direction of eBay’s suite of seller tools, working with other design leaders to create a compelling and cohesive ecosystem for sellers across the product portfolio.
• Inspire & coach product discovery activities that drive the strategic direction of the product experience with partners, including researchers, product managers, engineers and executives.
• Develop frameworks of understanding that codify large-scale, validated solutions and patterns for key customer problems, socialize these across other teams and domains, and help contribute to an overall user-experience framework that empowers eBay sellers.
• Lead as a ‘co-founder’ alongside senior cross-functional partners as the business works to identify and validate user problems, produce inventive and thoughtful solutions for customers that also work for the business, and ships to market impactful products that deliver tangible results.

What you will bring:

• BS degree in interaction design, HCI, industrial design, graphic design, visual communications or equivalent experience and +15 years of professional experience in Product Design, with +8 years of professional experience leading Product Designers.
• Outstanding portfolio demonstrating a broad range of product design leadership across web-based applications, consumer experiences, and native mobile applications
• Experience driving product design for end-to-end user-experiences and a strong understanding of user-centered design processes with agile, cross-functional teams
• Hand-on experience leading zero-to-one, new product and concept development, including generative research, storyboarding, user-journey mapping, competitive analysis, prototyping, qualitative feedback and quantitative testing.
• Ability to synthesize together industry trends, internal and third-party research, team insights, business priorities, and partner feedback into practical and compelling UX strategy and design priorities.
• Thought leadership in the e-commerce space and hands-on experience creating platforms, tools, and products that enable e-commerce sellers a plus.

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