Director of Research

Description

Director of Research

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. That means you’ll be able to thrive in an organization with a team that supports you and welcomes everyone’s ideas – whether a partner, consultant, or analyst. So get ready to kickstart your career with a team that’s connected – connected by freedom.

ISG Software Research, part of ISG Research, delivers trusted advisory and research services to enterprise decision-makers. For over 20 years, we’ve combined deep knowledge of software categories and providers with the expertise of seasoned analysts to help clients navigate constant technological change. Our mission is to deliver independent, insightful research and tailored advisory services through a client experience built on trust and empathy.

Position Overview

ISG is seeking a leader to serve as Research Director for the Office of Revenue, with expertise across software domains including commerce, CRM (marketing, sales, service), revenue lifecycle and performance management, and subscription management. This role will guide ISG’s consulting, advisory, research, and thought leadership portfolio in these areas, helping enterprises optimize people, processes, information, and technology.

The Research Director will drive market research of enterprises, software providers, and products to deliver high-quality insights and ensure the strength of ISG Research offerings. Success requires close collaboration with marketing, revenue, product, and client success teams to execute programs effectively and support enterprise clients. Working closely with analyst peers and research teams, the Research Director will ensure reliability, depth, and relevance across ISG’s product portfolio. Performance will be measured by three key objectives: Client Engagement, Market Expertise, and Revenue Bookings, supported by defined KPIs.

Responsibilities

The Research Director will lead the research agenda for the Office of Revenue, working closely with analysts and the product team to apply both experience and subject-matter expertise. This role ensures the full value of the analyst team is realized across consulting, advisory, research, and thought leadership, and will represent the team in key products such as Analyst Perspectives, Market Perspectives, and the ISG Buyer’s Guides. A core responsibility is the analysis of software providers and the leadership of ISG Buyer’s Guides. The Research Director will also support ISG enterprise clients through advisory and consulting engagements, partnering with Client Success and Product teams to strengthen relationships, engage new and existing clients, and drive revenue growth.

This position will report to the Executive Director for Business Research.

• This is a remote position located in the United States
• Travel is 25-50%
• Provide thought leadership in the office of revenue and customer expertise areas
• Build and maintain working relationships with software providers
• Guide enterprises and buyers on software categories and products
• Engage into research processes to ensure critical and timely research and client deliverables
• Collaborate with sales and client success teams to achieve revenue
• Participate in analyst leadership and team meetings to help improve and innovate processes

Required Skillsets

• Two decades of experience being a thought leader as industry analyst and/or head of product marketing / management at a recognized technology vendor or
• Two decades of practitioner experience in work with customer and revenue processes and systems with a consultative and analytical background
• Previous experience providing guidance in strategy and planning on revenue processes and technology
• Knowledge of business technology industry in area of revenue and customer related software
• Demonstrated ability to engage with a well-developed point of view
• Strong communication and collaboration skills with industry leaders
• Experience in managing multiple priorities yielding positive results
• Demonstrated writing and presentation skills are essential
• Minimum 10 years of experience in a fast-paced company environment

Education

• BA/BS in Communications, Marketing, Computer Science or a related discipline

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

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