Director, Risk Consulting

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The US Consulting Practice within Visa Consulting & Analytics provides consulting and solution services for Visa’s largest issuers in the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VC&A team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk. 

The VCA team seeks a Director to join our Risk Practice and play a role developing and delivering high-impact projects for Visa’s clients in North America. The Risk Practice advises Visa clients and ecosystem partners on core risk management areas for card portfolio management, including originations strategies, underwriting, fraud, authorizations, credit line management, and disputes. Our team also partners closely with other parts of Visa to bring best-in-class guidance to clients on a variety of risk-related topics. The selected candidate will lead a new service line within the Risk Practice organization focusing on Cyber Risk advisory for North American clients.

The Director will identify/develop new client opportunities, manage projects within the practice, and serve as a thought leader to promote sustainable and profitable growth, thereby ensuring that Visa is both the preferred brand and unique business partner.

Essential functions include:

• Lead the Cyber Risk advisory service line within North America, including the identification and hiring of new team members as the business grows. Work with leadership to establish revenue targets and own the delivery of annual financial goals. Maintain strong client satisfaction for all projects delivered within the service line.
• Build new project frameworks that identify areas of client exposure to various cyber risks, resulting in net-new engagements that can be commercialized by the consulting organization.
• Participate in the sales process to qualify opportunities and, using a consultative approach, guide clients to the correct engagement type to address their needs.
• Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with clients.
• Proactively engage with Visa teams in regular strategic & planning discussions
• cultivate and manage a pipeline of work across our core consulting segments.
• Deploy frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
• Build solutions and actionable insights that will help clients to manage risk in their portfolios
• Partner with peers in other functional areas (e.g., Visa Risk, Digital Practice, Strategy Practice) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
• Develop and deliver client-ready presentations in collaboration with junior and senior resources on the team

Applicants should be self-motivated and highly energized. Successful team members are detail-oriented individuals who deliver strategic thought leadership, problem diagnostics and high-impact solutions to clients grounded in recent and relevant industry expertise. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Qualified candidates will have demonstrated industry expertise in common security frameworks and standards, having delivered cyber-defense or certification services to financial institutions in North America.
• Demonstrated experience in client-facing consulting roles, with an emphasis on cyber risk management. Expert-level knowledge in one or more of the following areas, with a focus on delivering services to financial institutions:
  • Crisis response plans
  • Social engineering defense
  • Cybersecurity workshops
  • Maturity assessments for cyber risk management
  • Vulnerability tests / assessments
• Ability to converse with client leaders who own individual risk functions using empathy, industry-standard terminology, and knowledge of recent industry trends
• Entrepreneurial attitude as demonstrated by a willingness to take on a mixture of high-profile and lower-level tasks in support of the strategic business objectives of the Risk Practice
• Highly collaborative nature with experience working with geographically distributed teams
• Comfortable leading client interview sessions and crafting compelling presentations
• Experience working with financial indicators to measure business performance. Significant focus on impacting ROI
• Strong analytical skills, with demonstrated intellectual and analytical rigor
• Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
• Knowledge and understanding of risk management, with an emphasis on fraud
• Excellent communication, story-telling and presentation skills for executive audiences
• Team-minded

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is $143,700 to $220,850 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.