The DSIS Change & Adoption Engineer at Valeo is responsible for driving the adoption of digital solutions within R&D. This involves developing and maintaining training materials, communication strategies, and standard documentation. The role supports demand management, process digitization, and business requirements definition. Key activities include monitoring adoption through KPIs, facilitating organizational change, and providing functional support to R&D users, including incident management and user acceptance testing. The engineer will also contribute to the deployment and improvement of solutions, ensuring effective user engagement and satisfaction.

Must Have

• Develop and maintain training, communication & standard materials.
• Formalize standard documentation related to change & adoption methodology.
• Assist on the collection and qualification of demands raised within the Division R&D organization.
• Contribute to the demands backlog management.
• Capture, formalize and maintain Division/PG related processes toward digitization.
• Define and maintain business requirements.
• Contribute on the adoption monitoring activities through KPIs and data analysis.
• Support the deployment of the change management strategy.
• Write communication contents and synchronize with internal communication & HR departments.
• Assist Change management & adoption manager in designing & implementing communication plans.
• Provide functional support to the R&D users, including training and incident management (JIRA).
• Contribute to the validation of new solutions or evolutions (user acceptance tests).
• Communicate recommendations, rules and best practices, standards to end users.
• Collect, formalize and report enhancement requests.
• Initiate, facilitate and coordinate organizational change and increase users adoption of solutions.
• Prepare local teams for change, secure involvement of needed contributors, and ensure proper training execution.
• Organize surveys to monitor & report users satisfaction.

Perks & Benefits

• One of the largest global innovative companies, with more than 20,000 engineers working in Research & Development.
• A multi-cultural environment that values diversity and international collaboration.
• More than 100,000 colleagues in 31 countries, offering many opportunities for career growth.
• A business highly committed to limiting the environmental impact of its activities.
• Ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development.

DSIS Change & Adoption Engineer

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

If Group Level:

• Develop and maintain training, communication & standard materials
• Ensure content maintenance for training delivery
• Ensure Web-based course setup and maintenance
• Formalize standard documentation related to change & adoption methodology

If Division Level:

• Assist on the collection and qualification of demands raised within the Division R&D organization; participate on the prioritization definition and control of those demands
• Contribute to the demands backlog management in collaboration with the manager
• In collaboration with the COE Digital Process Manager, capture, formalize and maintain Division/PG related processes toward digitization
• In collaboration with COE Digital Process Manager define and maintain business requirements
• Assist on the definition and evaluation of Proof of Value, and Proof of Concept
• When new tool or improvement is needed: Assist on the evaluation & validation of payback, definition of Business acceptance criteria and project management organization

On his/her scope, in collaboration with the Change & Adoption manager, contribute on the adoption monitoring activities through KPIs

• Build KPI’s to follow adoption
• Contribute to back on track plans when needed
• Monitor impact of communication contents through data analysis (number of views, number of clicks, ...)

Support the deployment of the change management strategy

• Assist on the definition of the appropriate change activities including the skills, structures, tools & support mechanisms needed to manage the organizational change.
• Support Divisions Change Agents in fulfilling their role of change sponsor
• Support IS Project managers in integrating change management activities into their project plans.

Contribute to the delivery of related contents in coordination with Centers Of Excellence

• Write communication contents
• Synchronize with internal communication & HR departments when needed
• Contribute to the adaptation of any local engagement content / events

Contribute to learning execution

• Assist Change management & adoption manager in designing & implementing communication plans (including both push and pull communication channels) to bring awareness on learning contents
• Ensure that delivered material creates the best possible learner experience by observing content walkthroughs prior to new material rollouts and soliciting facilitator feedback
• Contribute to the delivery of standard and/or Product specific training contents

If Site Level:

Functional Support to the R&D users

• Secure that all users (from all networks) are properly trained
• Perform training if validated as trainer
• Coach back-up Key Users
• Provide functional support
• Welcome new users and give them key information and first training (train the basis)
• Be the first point of contact for the management of incidents, to characterize them and define the appropriate support needed
• Provide a first level of support to the end users including workaround.
• Collect, formalize and report bugs and requests for the tools through the Valeo R&D DSIS standard incident management tool (eg: JIRA)

Deployment of solutions

• Contribute to the validation of new solutions or evolutions of existing ones (user acceptance tests)
• Communicate recommendations, rules and best practices, standards to end users.
• Push key information (news, reminders, project updates, standards) towards end users during 5 minutes meetings, dedicated meetings or through any convenient media (presentations, emails, ...).

Definition of new solutions and improvement of the existing ones

• Attend Key User Committees led by the concerned COEs
• Attend “Working Groups” for solutions improvements whenever needed
• Collect, formalize and report enhancement requests expressed by end users to the through the R&D DSIS standard incident management tool (eg JIRA)

Contribute to the definition of the change management plan for projects led by the COEs, together with the DBP Change & Adoption Managers when needed

As a relay of the DBP, determine the best approach according to the local context to

• Initiate, facilitate and coordinate organizational change
• Increase users adoption of solutions.

For each project he/she is concerned with, he/she must

• Prepare local teams for change, involving the local management
• Secure involvement of needed contributors
• Secure the proper execution of trainings
• Relay communication locally
• Organize surveys to monitor & report users satisfaction