Sales Administration Manager

The Sales Administration Manager at Valeo's Sens site will be responsible for managing all customer product requests by overseeing sales and operations plans and master production schedules. This involves ensuring customer requirements are integrated into the system, resolving integration errors, identifying order variations, and monitoring the entire supply chain to meet service levels. The role also includes managing external logistics, applying correct parameters, and ensuring timely fulfillment of customer demands through internal coordination and negotiation.

Must Have

• Manage all customer product requests.
• Pilot sales and operations plans and master production schedules.
• Ensure customer requirements are integrated into the system.
• Identify and highlight significant order variations.
• Monitor the entire supply chain to achieve targeted service levels.
• Manage cooperation and logistics issues with external platforms.
• Ensure correct parameters are applied to each reference.
• Integrate P1 and P0 projects (new references, packaging, transfers, clients).
• Ensure returnable packaging loops are respected.
• Prepare required customs documentation for export.
• Communicate regularly with customer contacts.
• Ensure customer demands are met from complete requests.
• Ensure feasibility of customer programs internally.
• Negotiate planned delivery dates with customers if needed.
• Ensure internal planning is launched, considering priorities.

Perks & Benefits

• Join one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
• A multi-cultural environment that values diversity and international collaboration
• More than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
• A business highly committed to limiting the environmental impact of its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

Your challenges?

• Recognize and manage all product requests from customers by piloting sales and operations plans and main production schedules:
• Upon receipt of customer schedules (via EDI, webEDI or paper), ensure that customer requirements are integrated into the system and integration errors are processed and resolved. Loading of closed orders into the system.
• Identify and highlight significant order variations between customer's planned schedules and confirmed schedules, ensuring data has been accurately provided by the customer.
• If necessary, publish customer delivery preparation lists.
• Monitor the entire supply chain (procurement, production and shipping) and follow up if necessary, ensuring targeted customer service levels are met. Monitor safety stock levels and alert when min/max levels are reached.
• Manage cooperation and logistics issues with external logistics platforms.
• Ensure that the correct parameters are applied to each reference (MOQ, lead time, transport planning), and if necessary, initiate corrective action plans.
• Know/integrate into P1 and P0 projects (new references, new packaging, transfers, new customers, etc.).
• Ensure that returnable packaging loops are respected, to avoid any packaging shortage.
• Prepare required customs documentation for export if applicable.
• Regularly communicate complete, accurate and reliable information to customer contacts. Adapt the chosen communication method to the customer contact level. Adapt frequency to the situation (preventive, curative, crisis).
• Meet regularly with customer contacts (once a year for key customers).

• Ensure that from the complete customer request (date and quantity), this request will be satisfied:
• Ensure the feasibility of customer programs internally (MPS manager (weekly), Purchasing and Planner (daily)) and if necessary negotiate planned delivery dates upstream with the customer.
• Ensure that internal planning has been launched, taking into account priorities.

Job: Customer Service Contact

Organization: Material Planning/Production Control

Schedule: Full time

Employee Status: Regular

Job Type: Undefined term

Job Posting Date: 2025-11-25

Join Us!

Being part of our team, you will join:

• one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
• a multi-cultural environment that values diversity and international collaboration
• more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
• a business highly committed to limiting the environmental impact of its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com

Our Story:

Valeo is a global tech company, designing breakthrough solutions to reinvent the mobility industry. We are leader on our businesses, and recognized as one of the largest innovative companies. We offer a large number of job opportunities that are as diverse as they are rewarding. Whether you are a student seeking an internship, a recent graduate, or an experienced professional, you will find an interesting opportunity at Valeo for you!

More information on www.valeo.com

Working at Valeo:

Join Valeo! As part of a global community of passionate people, you will grow and thrive, setting the trend through advanced technologies, for greener, safer, and smarter mobility. All our employees are gathered around our common culture and have everyday the opportunity to #Dare.Care.Share