Duty Manager

Minor Hotels, a large global accommodation provider, is seeking an experienced, professional, and energetic full-time Duty Manager for the Front Office team at Oaks Wellington Hotel. This role involves leading the team to deliver exceptional guest experiences, managing front office operations, handling guest arrivals and complaints, maintaining accurate accounts, and managing team rosters. The company values its employees and offers career growth opportunities.

Must Have

• Minimum 2+ years experience at a supervisor level within a Hotel environment
• Exceptional people management skills
• Ability to lead and motivate a diverse team
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Unwavering positive attitude
• Passion for delivering exceptional, pro-active customer service
• Availability to work a variety of shifts, including weekends and public holidays
• Commitment to service excellence
• Ability to maintain front office and reception operational standards
• Ability to resolve and respond to guest complaints
• Ability to maintain accurate guest accounts and assist with daily reporting
• Ability to effectively manage team roster to meet budgets

Good to Have

• Experience using Opera Cloud

Perks & Benefits

• Learning and development programs
• 50% off stays at Minor Hotels in Australasia
• 20% off stays for friends and family at Minor Hotels in Australasia
• International accommodation discounts across hotel brands
• Cashback and discounts at 400+ top retailers in AU/NZ
• Discounted entertainment and activities
• Exclusive health insurance offers
• Workplace banking benefits
• Parental leave
• Birthday leave
• Employee Assistance Program (EAP)
• Tailored wellness support

Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Wellington Hotel is looking for an experienced, professional and energetic Duty Manager join our Front Office team on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets

Qualifications

To be successful in this role you will have:

• Minimum 2+ years experience at a supervisor level within a Hotel environment
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Experience using Opera Cloud will be highly desirable
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• A passion for delivering exceptional, pro-active customer service.
• Excellent written and verbal communication skills
• Availability to work a variety of shifts, including weekends and public holidays.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.