Employee Relations Senior Specialist

The Crown Is Yours

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As an Employee Relations Senior Specialist, you’ll serve as a trusted partner to leaders across the business, helping shape a workplace where fairness, respect, and inclusion are standard. You’ll execute our employee relations strategy with care and compliance—coaching managers, guiding policy application, and leading investigations that support our people-first values. With a proactive mindset and customer-first focus, you’ll play a key role in empowering leaders and fostering a strong workplace culture.

What You'll Do

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• Serve as a trusted employee relations partner across North America, providing proactive coaching and support to managers and employees to maintain a positive and inclusive workplace culture.
• Identify and mitigate employment risk by navigating sensitive issues with sound judgment, always fostering a culture of equity, empathy, and accountability.
• Lead performance management processes in partnership with managers, including reviewing performance improvement plans (PIPs), facilitating performance discussions, and guiding to resolution.
• Conduct thorough and timely investigations into complex employee concerns and allegations, delivering findings and recommendations that balance fairness and compliance.
• Act as the main point of contact for employee relations matters, including policy interpretation, employee discipline, accommodations, and the offboarding process.
• Design and facilitate New Manager Training for newly hired or promoted leaders within assigned business, ensuring consistent understanding of ER expectations and best practices.
• Maintain best-in-class documentation and case tracking to support legal defensibility, mitigate risk, and ensure operational excellence.
• Leverage ER data and insights in partnership with HR Business Partners to identify trends, recommend interventions, and support long-term people strategies.
• Build strong relationships with managers and stakeholders to support issue resolution and promote a culture of accountability and continuous improvement.

What You'll Bring

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• Bachelor's degree, preferably in human resource management or a related field.
• At least 5 years of experience in Employee Relations, Human Resources, or a related field, with experience managing investigations, performance, and policy enforcement.
• Strong working knowledge of employment law, HR practices, and compliance across North America.
• Excellent communication and interpersonal skills with the ability to coach, influence, and build trust at all levels of the organization.
• Sound judgment and discretion in handling sensitive or confidential matters.
• Experience in a fast-paced, high-growth environment; comfort with ambiguity and change.
• Detail-oriented approach to documentation, process, and case tracking.
• A collaborative mindset and strong partnership orientation with HRBPs, Legal, and business leaders.

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Join Our Team

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We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.