Enterprise Sales Support Manager
Job Summary
Job Description
Join our dynamic technology company as a pivotal leader in the Enterprise division, seeking an experienced professional to lead the Enterprise Sales Support team. Ensure operational excellence, service quality, and strategic alignment with business goals. You will be responsible for operational leadership, acting as a resolution champion for escalated issues, ensuring compliance and quality assurance, championing change and innovation, and leading and developing talent through coaching and training. This role requires a strong understanding of enterprise sales dynamics and a passion for enabling scalable impact.
Must have:
- 5+ years experience in back-office or sales support
- 2+ years in a supervisory/leadership role
- Experience leading high-performing teams
- Proven ability to drive operational excellence
- Strong cross-functional collaboration skills
- Adept at process design and improvement
- High proficiency in enterprise tools and systems
- Excellent communication and stakeholder management
- Ability to manage competing priorities
- Self-starter with a growth mindset
Good to have:
- Postgraduate qualifications
- Proficiency in SQL, Google BigQuery
- Ability to explain technical terms simply
- Clear understanding of Gojek services/tech industry
9 skills required
Job Details
About The Role
Join our dynamic and fast-paced technology company as a pivotal leader within our Enterprise division. We are seeking an experienced and driven professional to lead our Enterprise Sales Support team, ensuring operational excellence, service quality, and strategic alignment with business goals.
This role is a cornerstone of the Enterprise Sales Support function, playing a critical part in enabling the team to consistently deliver exceptional support to both the Enterprise Sales team and our merchant partners. As the visible leader and primary representative of Enterprise Merchant Support, this position embodies operational excellence, setting the tone for best-in-class service and performance through both expertise and example.
As a People Manager, the ideal candidate demonstrates a thoughtful balance between leading with authority and empowering the team. They will harness the collective knowledge and strengths of team members, while strategically aligning with the company’s diverse product offerings to elevate merchant support. This role is instrumental in driving the team’s efficiency and effectiveness across the entire sales lifecycle—providing not only operational and administrative oversight, but also strategic direction. Success in this role calls for a highly organized, solutions-driven, and collaborative leader with a deep understanding of enterprise sales dynamics and a passion for enabling scalable impact.
What You Will Do
What You Will Need
- Operational Leadership & Accountability: Take full ownership of the daily operations of the Enterprise Sales Support team. Ensure all tasks are executed with precision and within agreed Service Level Agreements (SLAs), maintaining a consistent standard of excellence
- Be the Resolution Champion: Serve as the escalation point for all issues raised by the Enterprise Sales Team and their Merchants. Actively identify problem statement, manage, resolve, or coordinate resolution efforts in collaboration with internal stakeholders to ensure swift and effective outcomes
- Ensure Compliance and Quality Assurance: Oversee the quality and accuracy of all outputs produced by the Enterprise Sales Support team. Ensure consistent adherence to company policies, operational guidelines, and procedural standards
- Champion Change & Innovation: Drive the design and implementation of new or refined operational procedures. Lead change management initiatives that enhance the team’s agility, efficiency, and ability to scale with the business.
- Lead and Develop Talent: Inspire, coach, and mentor team members to drive individual growth and collective success. Spearhead training initiatives and lead the implementation of new or enhanced procedures to continuously improve team performance and agility
What You Will Need
- Bachelor’s degree in Business Administration, Operations Management, or a related field; postgraduate qualifications are an advantage
- At least 5 years of experience in back-office operations, sales support, or enterprise support functions, with at least 2 years in a supervisory or team leadership capacity.
- Demonstrated experience leading high-performing teams, with a strong focus on coaching, mentoring, and professional development
- Proven ability to drive operational excellence, manage workflows, and uphold SLA adherence in a dynamic, compliance-focused, detailed and deadline-driven environment
- Strong cross-functional collaboration skills, with experience working across departments such as Sales, Legal, Finance, and IT to resolve complex operational challenges
- Adept at process design and improvement, with a continuous improvement mindset and change leadership capabilities.
- High proficiency in enterprise tools and systems (e.g., CRM, ERP, workflow/ticketing systems), with a strong analytical approach to troubleshooting and optimization.
- Excellent communication, interpersonal, and stakeholder management skills
- Ability to manage competing priorities, think strategically, and make sound decisions under pressure.
- A self-starter with a growth mindset, proactive in identifying and implementing best practices that drive business outcomes
- Proficient in SQL, Google BigQuery and the reporting thereof is an advantage
- Excellent ability to grasp conceptual information, abstracts, as well as practical examples of a range of issues that are technological in nature
- Exemplary communication skills, able to explain technical terms in simple, understandable manner
- Clear understanding of Gojek services and the tech industry
About The Team
The Enterprise Sales Support team is an integral part of the Enterprise Sales Team, and based in HQ Office Jakarta, Indonesia.
The Enterprise Sales Support team plays a vital role in ensuring smooth and efficient sales operations by delivering high-quality administrative and operational support throughout the entire sales cycle. The team acts as a key enabler for both internal stakeholders and external partners, ensuring that processes run seamlessly and in alignment with company standards.
In our spare time, you can find us binge watching all kinds of shows on Netflix (from Documentaries all the way to K Dramas!). On top of that, we are tight-knit, fun-loving, collaborative and hardworking individuals who enjoy each other's company, especially over good food and good conversation :) (because who doesn’t?)
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
#LI-ONSITE
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About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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