ETIC, Finance Operations Manager (German Speakers)

Job Summary:

The Finance Manager is responsible for managing the day-to-day operations for their engagement teams within the Finance Service Tower, delivering Finance Managed Services to customers. This includes execution of processes, accountability for services level performance and continuous learning and improvement of the team.
They also play a key role in helping to input into and execute the Finance Managed Services strategic plans and programs.

Roles and Responsibilities:

● Manages the day-to-day delivery for Finance engagements including oversight of key customer deliverables / outputs.
● Ensures timely and accurate processing of financial transactions across end to end finance processes for their engagements which may include procure to pay, record to report, order to cash and general ledger functions etc.
● Demonstrate sound understanding of financial reporting processes, risk and controls.
● Completes quality reviews and audits to ensure that delivery on their engagements is inline with established policies, procedures, compliance standards and customer expectations.
● Holds overall accountability for SLA / OLA compliance within their engagement team across Finance processes undertaken
● Applies analytical and financial modeling skills with holistic financial thinking and ability to interpret financial data.
● Manages your own workload as well as that of the engagement team’s, including reporting on progress and issues escalations
● Monitors the performance of team members on their engagements on an ongoing basis and implements appropriate coaching
● Manages, mentors, and motivates their engagement team members, fostering a culture of excellence, high performance, and continuous learning
● Work collaboratively to drive ideas/solutions with peers and managers which will improve Client and PwC’s efficiency.
● Helps to implement and adapt to new or changing processes quickly.
● Proactively build relationships with all team members within
PwC including engagement with client teams as well as customers of our clients.
● Implements corrective actions to address any deviations, and continuously improves service delivery based on feedback
● Leads quality improvement initiatives based on feedback and observations
● Supports in executing the Finance Managed Services plans and programs to ensure the improvement of team performance and achievement of its objectives.