Facilities Maintenance Manager

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role:

As the Facilities Manager, your primary responsibility will be to oversee building and grounds maintenance, ensuring security, emergency preparedness, and cleanliness in accordance with company policies. You will supervise projects, review maintenance contracts, conduct inspections, evaluate work quality, provide maintenance recommendations, and train employees on workplace safety. As a Facilities manager, you will play a crucial role in maintaining a well-managed and secure work environment for all.

Responsibilities:

• Coordinate and manage maintenance schedules for direct reports and contracts
• Manage inbound requests from work order management systems and effectively delegate tasks to dedicated teams
• Drive performance by setting and tracking KPIs for the facilities management teamMaintain project status by scheduling and organizing internal and external workflows of facilities projects
• Meet project deadlines with attention to detail, accuracy, and within the allocated budget
• Assist Head of Facilities Management in reviewing and approving repair and maintenance proposals, evaluating completed work to ensure high quality and adherence to standards, and provide recommendations for maintenance modifications based on assessments
• Ensure effective communication of workplace safety precautions
• ​​Recommend maintenance, mechanical, electrical, and facility design modifications in efforts to promote operational and financial efficiency
• Efficiently handle incoming maintenance requests from Property Management and partner with internal teams to identify and implement effective problem-solving strategies
• Implement audit and control systems to ensure compliance with statutory requirements, policies, and contractual obligations
• Lead and supervise the facility management team in accomplishing maintenance programs, ensuring optimal conditions, appearance, and operations both inside and outside the premises
• Implement ongoing contract review programs to proactively assess the needs of clients, tenants, and occupants, resolving issues to the mutual benefit of all stakeholders
• Ensure that facility management staff consistently delivers positive and prompt responses to requests from clients and building tenants
• Prepare and deliver consolidated reports encompassing budgets, financial reports, contracts, expenditures, and purchase orders relevant to the facilities

Ideal Background:

• Bachelor’s degree in Facilities Management, Mechanical/Electrical Engineering, or related field, or equivalent work experience
• A minimum 5 years of relevant experience working in Class A high-rise multifamily residential buildings
• Working knowledge of Mechanical and Fire Systems
• Experience working with Google Chrome, Microsoft Suite (Word, Excel)
• Knowledge of Microsoft Project or alternate project planning tools such as: AutoCAD, Revit, BIM360, Adobe Suite, Bluebeam and Sketch Up, or related softwares preferred
• Proficiency in English
• Proficiency in Spanish is a plus

Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
• Paid time off and 13 paid holidays
• 401(k) retirement plan
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
• Access to HSA-compatible plans
• Pre-tax commuter benefits
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings

Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.