Facilities Operations Manager

What will you be doing at Miniclip?

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• Oversee portfolio strategy to ensure workplaces meet current and future needs.
• Support lease and property matters (rent, rates, service charges) with stakeholders and partners.
• Plan and deliver workplace projects, managing budgets, risks, timelines, and comms.
• Deliver office development and fit-out projects on time, on budget, and to agreed standards.
• Lead facilities procurement, negotiate contracts, set SLAs, and review KPIs for improvement.
• Produce and maintain metrics to optimize office occupancy and usage.
• Support FM governance with playbooks, audits, and action follow-up.
• Provide technical support on FM services and building systems; resolve issues and plan improvements.
• Ensure proactive maintenance, manage asset lifecycle, and replacement planning.
• Monitor and control OpEx/CapEx budgets; address variances and ensure value.
• Prepare capital proposals with strong business cases and clear outcomes.
• Liaise with IT, People, Legal, and Finance to align facilities plans with culture, compliance, and budgets.
• Ensure compliance with legislation and company standards; enhance self-inspections and audits.
• Partner with Workplace and Office Managers for consistent daily operations across the portfolio.
• Support team and business with ad hoc duties.
• International travel as required.

What are we looking for?

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To be successful in this role, you’ll:

• Hold a degree in Engineering, Facilities, or Business Management (or equivalent practical experience).
• Bring 7+ years of running projects in Facilities Management, Real Estate, and/or Workplace Management.
• Have strong technical knowledge of office environments and building systems, with experience across hard and soft FM.
• Understand FM delivery models and ways of working, and have run multi‑site services before.
• Know health, safety, and security requirements, and how to apply them on the ground.
• Deliver projects confidently, re‑fits, fit‑outs, small works, and moves, with basic change‑management know‑how.
• Negotiate well and build long‑term supplier relationships so service quality stays high and value for money is clear.
• Be comfortable with budgets and accounting processes.
• Work in a practical, hands‑on way, while staying organized and able to prioritize effectively.
• Communicate in a warm, approachable style and manage stakeholders proactively.
• Keep an eye out for improvements; our company evolves, and our workplaces should evolve with it.
• Use data and metrics to plan maintenance, track performance, and inform decisions (asset registers, PM schedules, KPIs).
• Have excellent English (written and spoken).