Field Product Advisor

The Field Product Advisor provides expert post-sale product and technical support to top pool professionals. This role involves delivering on-site and virtual technical guidance, facilitating product training and demonstrations, and supporting product launches. The advisor builds and manages relationships with service partners, acts as a liaison between various internal teams, and gathers field insights to improve products and training. The position requires strengthening customer confidence and ensuring consistent application of product knowledge and best practices.

Must Have

• Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors.
• Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows.
• Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams.
• Build and manage relationships with third party service partners.
• Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education.
• Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates.
• 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting.
• Strong interpersonal and communication skills.
• Demonstrated ability to manage and collaborate with third-party service providers.

Good to Have

• Background in pool equipment, HVAC, plumbing, electrical, or similar trades.
• Bachelor’s degree.

Job Description:

The Field Product Advisor serves as a key post-sale resource supporting our top pool professionals and driving field performance. This role delivers expert-level product and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices. This position reports to the Regional Technical Supervisor and plays a pivotal role in strengthening customer confidence, accelerating adoption, and reinforcing quality through trusted field presence.

Key Responsibilities

• Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance
• Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards
• Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams
• Build and manage relationships with third party service partners, reinforcing product performance and adhere to Pentair standards
• Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
• Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates
• Travel required up to 50% depending on region and event activity

Qualifications

• 5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting
• Strong interpersonal and communication skills, with the ability to simplify complex technical concepts
• Demonstrated ability to manage and collaborate with third-party service providers
• Preferred: background in pool equipment, HVAC, plumbing, electrical, or similar trades, bachelor’s degree

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.