Field Service Technician (gn) (FR/Eng)

This role involves the maintenance and service of fuel cells at client sites, including diagnostics, troubleshooting, and specialized service procedures like field retrofits and software/hardware upgrades. The technician will also manage high-pressure hydrogen systems, maintain client relationships, provide emergency support, and handle administrative duties. The position requires strong electrical/mechanical skills, computer proficiency, and adherence to safety protocols.

Must Have

• Maintenance and service of fuel cells on client sites.
• Performing diagnostics, troubleshooting, and evaluations.
• Performing specialized service procedures, including field retrofits and software/hardware upgrades.
• Troubleshooting and maintenance of high-pressure hydrogen storage, delivery, and fueling systems.
• Electrical/Mechanical troubleshooting and repair skills.
• Ability to read and understand written instructions, engineering drawings, and piping & instrumentation diagrams in English.
• General mechanical aptitude.
• Computer software skills (Windows, internet, Microsoft Outlook, Microsoft Excel).
• Minimum high school diploma with technical electrical coursework.
• Three or more years direct experience in mechanical and electrical troubleshooting.
• Valid EU driving license and a clean driving record.

Good to Have

• Knowledge of lift truck operation and applications.

Primary Responsibilities:

• Maintenance and service of fuel cells at the client site.
• Providing onsite support and maintaining/building a strong relationship with the client and other employees.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at customer locations.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing emergency support service as required.
• Purchasing tools, equipment, and parts.
• Troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• Maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Maintain stock and repair capabilities.
• Perform preventive and corrective maintenance on H2 Supply System (if installed by Plug Power)

Required Skills

• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
• Electrical/Mechanical troubleshooting skills and repair skills.
• Ability to read and understand written instructions, engineering drawings and piping & instrumentation diagrams in English.
• Knowledge of lift truck operation and applications preferred.
• General mechanical aptitude.
• Computer software skills – Windows, internet, Microsoft Outlook, Microsoft Excel, Strong verbal communication.
• Clear, precise written communicator.
• Creativity in solving technical problems – thinks out of the box.
• Ability to work independently.
• Good time management skills with the ability to handle multiple tasks.
• Punctual and reliable.

Required Experience

• Minimum high school diploma or equivalent with technical electrical coursework
• Three or more years direct experience in mechanical and electrical troubleshooting. Formal training and education may be also considered in lieu of direct experience.
• Must possess a valid EU driving license and a clean driving record.