Field System Engineer

2 Months ago • 2 Years + • System Design

Job Summary

Job Description

The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers. They will work within their assigned geographic territory, as well as nationally, on an as-needed basis. The FSE must be a self-starter and deliver a best-in-class customer experience while working remotely without direct supervision. They will partner with various professionals to optimize the performance of bioMerieux’s product portfolio.
Must have:
  • Respond to customer requests with professional written and/or verbal communications.
  • Execute installations, preventive/corrective maintenance, and equipment removals.
  • Diagnose and repair instrument issues to board or subassembly level.
  • Develop rapport with the customer base, promoting service agreement benefits.
  • Build relationships with local field service partners and cross-functional partners.
  • Complete service work orders and quality assurance checklists.
  • Complete assigned internal training requirements within timelines.
  • Maintain an accurate calendar of scheduled events.

Job Details

Position Summary
The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. This position requires someone who is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice. Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual OnCall with the expectation of overnight travel when qualified on products. You will partner directly with a variety of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to optimize the performance of bioMerieux’s diverse product portfolio.
 
Primary Duties
Territory Management:
  • Respond expediently to all requests for customer needs via professional written and/or verbal communications ensuring all instrument service requests are fulfilled within the assigned geographic territory and nationally, as needed. 
  • Demonstrate sound territory management skills and sound business judgement. Responsible for executing; installations, preventive maintenance, corrective maintenance, field actions, moves, upgrades, and equipment removals as needed, in order to meet customer and business objectives. 
  • Apply electronic, electro-mechanical, and computer skills to diagnose and repair instrument issues to the board or subassembly level ensuring all instruments operate per manufacturer specifications.
  • Develop rapport with locally supported customer base, becoming a trusted advisor, while promoting the value and benefits of service agreements, other bioMerieux service offerings. Communicates potential sales opportunities to Sales and Marketing counterparts. 
  • Operate with a sense of teamwork and collaboration. Build relationships with local field service partners, as well as cross-functional partners (sales, contracts, technical support, and other bioMerieux team members) promoting efficiency and customer satisfaction.
  • Responsible for customer outreach, utilizing bioMerieux’s billable service offerings to achieve field service revenue objectives (preventative maintenance, equipment moves, upgrades, and other billable events).
Travel & On-Call
  • FSEs are required to travel to our Durham and St. Louis offices for scheduled product trainings. FSEs are expected to attend approximately six to nine (6-9) weeks of product trainings in one of our offices within the first 12 months of hire. After the first year, attendance at future trainings will be required on an as-needed basis.
  • FSE Customer visits are typically planned in advance, but unscheduled travel will also be required. Geographically dispersed territories will have increased overnight travel requirements. National travel may be required as needed.
  • Weekend/Holiday on-call support is required on a rotating basis (approximately once every 5 weeks). On-call responsibilities include: Phone availability locally (8am-5pm) and ability to travel nationally to provide instrument support.
Administrative Responsibilities
  • Accurately complete instrument service work orders and all associated quality assurance checklists for each service event in a timely manner, documenting all activities completed at the customer site as well as any additional actions needed to resolve all customer concerns.
  • Complete all assigned internal training requirements within expected timelines.
  • Maintain an accurate calendar of scheduled events, including training classes and vacation, within the designated service management system to reflect available and non-available times.
  • Submit travel related expense reports on a routine basis so as not to incur late fees or penalties.
  • Adhere to all guidelines and policies associated with managing company-provided fleet vehicle
Other Related Duties:
  • Maintain and control ready on-hand spare parts inventory at levels compatible with repair activities and department financial objectives.
  • Strive for continuous self-improvement of knowledge of bioMerieux policies, procedures, inter-personal skills, as well as instrument service and operation techniques.
  • Maintain company issued vehicle to include routine cleaning and servicing per scheduled maintenance cycle.
  • Maintain and safeguard all company owned assets to include laptop, cell phone, iPad, hand tools and calibrated test equipment to facilitate daily job functionality.
  • Represent bioMerieux in a professional manner at all times through adherence to documented Standards of Performance.
  • Achieve or exceed all GPS assigned Priorities as established on an annual basis.
  • Partner with sales and applications counterparts to deliver the highest level of customer experience possible to existing and potential bioMerieux customers.
  • Provide support at trade shows on an as needed basis.
  • Provide feedback to the Customer Service Organization, Marketing and Sales on the functionality and performance of bioMerieux systems at customer sites.
  • Periodically work with Sales and Marketing to strategize and plan the expansion of the Service team in support of bioMerieux products.
Training & Education
  • Technical school or military technical training equivalent in Electronic Technology or Computer Science. 
    • Biomedical training or an Associate’s degree in an engineering discipline a plus. 
  • Demonstrated ability to work on electro-mechanical, electronic, computer, electrical and vacuum systems.
Experience Requirements
  • High school diploma or GED required with 2+ years of relevant experience in troubleshooting and/or repair of biomedical, mechanical, electrical, or similar systems required OR 
  • Military experience or Associates degree or higher in engineering or related discipline experience preferred 
  • Fundamental knowledge of the principles and practices of laboratory operations preferred.
    • Biomedical training or an Associate’s degree in an engineering discipline a plus.  
  • Demonstrated ability to work on electro-mechanical, electronic, computer, electrical and vacuum systems.  
Knowledge, Skills & Abilities
  • Proficient in operation of Microsoft Windows and Office Suite of products
  • Experience in host/remote communications and network systems preferred
  • Have and maintain a valid driver’s license in state of residence
  • Fundamental knowledge of the principles and practices of laboratory operations preferred
  • Ability to operate in an organized manner in an autonomous work environment without direct daily supervision
  • Ability to effectively communicate with internal and external stakeholders
  • Territory management in partnership with Planner to cover a large geographic area (US)
  • Drive to build full proficiency on supporting bioMerieux systems
  • Ability to understand, communicate and train others on bioMerieux products and systems
  • Utilizes required software and calendars kept up to date with the goal of effective time management
  • Maintain all necessary site access (Vendor Credentialing) requirements needed to support customer base
  • Must be fluent in English
Physical Requirements
  • Ability to remain in stationary position, often standing, for prolonged periods.
  • Ability to ascend/descend stairs, ladders, ramps, and the like.
  • Ability to wear PPE correctly most of the day.
  • Ability to operate heavy machinery.
  • Ability to adjust or move objects up to 50 pounds in all directions using safe lifting practices
  • Domestic Travel Required up to 65% of the time
  • International Travel Required up to 1% of the time

 

#LI-US

Similar Jobs

Tesla - Training Coordinator - Parts Operations

Tesla

Fuenlabrada, Community Of Madrid, Spain (On-Site)
6 Months ago
Tencent - Site Reliability Engineer

Tencent

(On-Site)
7 Months ago
Morning Star - Team Lead, Customer Support

Morning Star

Mumbai, Maharashtra, India (Hybrid)
2 Months ago
GoDaddy - Senior Technical Program Manager - InfoSec

GoDaddy

Bengaluru, Karnataka, India (Remote)
3 Weeks ago
Glitch production - Social Media & Marketing Specialist

Glitch production

Sydney, New South Wales, Australia (On-Site)
3 Weeks ago
Bonfire Studios - Systems Engineer (Senior/Principal/Lead)

Bonfire Studios

California, United States (On-Site)
1 Year ago
bytedance - Software Engineer Intern (Doubao (Seed) - Machine Learning System) - 2025 Summer (MS)

bytedance

Seattle, Washington, United States (On-Site)
9 Months ago
Applied materials  - Systems Qualification Engineer- eBeam Metrology

Applied materials

Bengaluru, Karnataka, India (On-Site)
2 Months ago
eBay - Backend Engineer, ML Systems

eBay

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Luxoft - Lead Java Developer (for Trading Application)

Luxoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Roof Stacks - Portfolio Manager

Roof Stacks

Istanbul, İstanbul, Türkiye (On-Site)
7 Months ago
WebFX - Jr. Web Marketing Specialist - Analytics Track

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
9 Months ago
version 1 - Oracle Cloud Service Delivery Manager

version 1

London, England, United Kingdom (Hybrid)
3 Months ago
Diligent Corporation - HR Business Partner

Diligent Corporation

London, England, United Kingdom (Hybrid)
1 Month ago
whoop - Director, Automated Test Engineering

whoop

Boston, Massachusetts, United States (On-Site)
1 Month ago
Zinnia - Financial Reporting Staff Accountant

Zinnia

Alpharetta, Georgia, United States (Hybrid)
4 Weeks ago
Side - Part Time German Player Support Advocate

Side

Poland (Remote)
3 Weeks ago
GameJobs - Manager, Marketing Operations (Global Focus)

GameJobs

San Mateo, California, United States (Hybrid)
3 Months ago
Tesla - Data Analytics Internship

Tesla

North Brabant, Netherlands (On-Site)
6 Months ago
plarium - Player Support Agent, RAID

plarium

Lviv, Lviv Oblast, Ukraine (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Baltimore, Maryland, United States

PermitFlow - Business Operations Manager

PermitFlow

New York, New York, United States (Hybrid)
4 Weeks ago
Ember - Sales Development Representative (SDR)

Ember

San Francisco, California, United States (Remote)
3 Weeks ago
Guardian - Growth Initiatives and Special Projects Associate

Guardian

New York, United States (Hybrid)
3 Weeks ago
Intel  - Cloud Software Development Engineer

Intel

Folsom, California, United States (On-Site)
1 Year ago
Workato - Marketing Manager, Developer Events

Workato

San Francisco, California, United States (On-Site)
2 Months ago
Saronic Technologies - IT Project Manager

Saronic Technologies

Austin, Texas, United States (On-Site)
2 Weeks ago
Boomi  - Senior Software Engineer

Boomi

Conshohocken, Pennsylvania, United States (Hybrid)
1 Month ago
Epic Games - Core Tech Programmer

Epic Games

Bellevue, Washington, United States (On-Site)
3 Months ago
dun bradstreet - Principal, Strategic Pricing

dun bradstreet

Jacksonville, Florida, United States (On-Site)
2 Months ago
Gigamon - Technical Marketing Engineer - Cloud

Gigamon

Santa Clara, California, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

System Design Jobs

bytedance - Senior Machine Learning Ops Engineer, ML System

bytedance

San Jose, California, United States (On-Site)
9 Months ago
BioFire - Systems Engineer III

BioFire

Salt Lake City, Utah, United States (On-Site)
1 Month ago
2K - Systems Engineer

2K

Novato, California, United States (On-Site)
2 Months ago
WebTech Corporation - Senior System Design Engineer

WebTech Corporation

Norcross, Georgia, United States (On-Site)
3 Weeks ago
LLNL - Control Systems Hardware Engineer

LLNL

Livermore, California, United States (On-Site)
1 Month ago
2K - Senior Systems Engineer

2K

Burnaby, British Columbia, Canada (Hybrid)
2 Months ago
bytedance - Software Engineer, ML System Scheduling

bytedance

San Jose, California, United States (On-Site)
9 Months ago
Apple - RF System Integration Engineer - Cellular

Apple

Cupertino, California, United States (On-Site)
2 Months ago
Tesla - System Engineer

Tesla

Prüm, Rhineland-Palatinate, Germany (On-Site)
6 Months ago
bytedance - Research Engineer in Large Model System

bytedance

San Jose, California, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Salt Lake City, Utah, United States (On-Site)

Hazelwood, Missouri, United States (On-Site)

St. Louis, Missouri, United States (On-Site)

Allentown, Pennsylvania, United States (On-Site)

Salt Lake City, Utah, United States (On-Site)

Salt Lake City, Utah, United States (On-Site)

Boston, Massachusetts, United States (On-Site)

Salt Lake City, Utah, United States (On-Site)

Salt Lake City, Utah, United States (On-Site)

Hazelwood, Missouri, United States (On-Site)

View All Jobs

Get notified when new jobs are added by BioFire

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug