Fraud Detection Analyst
Job Summary
Job Description
Bazaarvoice is seeking a Fraud Detection Analyst to monitor user-generated content for fraudulent activity. The role involves identifying and researching content for fraudulent behavior using a case management system and taking appropriate action. The ideal candidate will have proficiency with various online applications, Office suite (Word, Excel, Outlook), professional communication skills, decision-making confidence, and a commitment to performance. Strong analytical skills for identifying trends and a passion for researching historical data are also important. The company values transparency, integrity, passion, innovation, and diversity, offering a hybrid work model in Bengaluru and competitive benefits.
Must have:
- Proficiency with email, online messaging, and web applications
- Proficiency with Office applications (Word, Excel, Outlook)
- Professional communication skills
- Confident decision-making abilities
- Commitment to job performance
- Aptitude for identifying trends and analyzing data
- Passion for researching historical trends
- Willingness to adjust performance and respond to feedback
- Ability to meet quality and speed benchmarks
- Bachelor’s degree or equivalent
- 2-3 years of experience with fraud detection
Good to have:
- Experience with Accertify
Perks:
- Work with cutting-edge technology
- Collaborative, global team
- Competitive salary
- Good benefits (insurance, annual leave, bonuses, referral rewards)
- Great Place to Work Certified
- Hybrid work model
2 skills required
Job Details
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
Job Description
The Authenticity Agent’s main responsibilities center around monitoring large volumes of user generated content with respect to fraudulent activity. Agents learn what review fraud is and is not, to tirelessly protect consumers from inauthentic content. Agents utilize a case management system to identify and research content for fraudulent behavior and take appropriate action against this content.
Basic Skills:
- Proficiency with e-mail applications, online messaging services and forums, and Web applications.
- Proficiency with Office applications, including Word, Excel, and Outlook.
- Professional communication skills.
- Confident in Making Decisions and acting when things may be obscure.
- Commit to taking ownership of your job performance to achieve or exceed performance benchmarks.
Job Skills:
- Strong Aptitude for identifying trends analyze data and explore new strategies.
- Passion for analysing and researching historical trends
- The willingness to adjust performance and respond to feedback.
- The ability to meet quality and speed benchmarks.
Background Requirements:
- Bachelor’s degree or equivalent international credential, required.
- 2-3 years experience with fraud detection
- Experience with Accertify is a plus.
Why You’ll Love Working with Us?
Work with cutting-edge technology in a collaborative, global team
Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more).
We’re Great Place to Work Certified (3 years in a row!).
Hybrid work model (3 days in office – Prestige Tech Pacific, Kadubeesanahalli).
#LI-DNI
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
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