Job Description
- Proficiency in additional South African languages is an advantage
- Provide information and resolve customer queries on Social media about our different games, the Carry1st Shop, or different payment options
- Respond to customer inquiries and complaints via all our Social Media and engagement channels
- Forward and escalate issues to relevant departments and stakeholders
- Provide accurate, valid and complete information by using the right tools
- Track and report weekly on support activity, including key trends, query counts, and resolution outcomes
- Based in South Africa with a strong passion for gaming, especially mobile games
- Excellent communicator, especially in written form
- Fluent in English
- Ability to work independently and as part of an international team environment
- Proactive attitude with a willingness to learn and take on new challenges in a fast-paced environment
- Great attention to detail
- Ability to quickly learn and navigate support tools, social platforms, and basic troubleshooting for gaming/payment issues
- Build awesome, industry-changing products, every day
- Grow with a VC-backed startup at the intersection of gaming and fintech
- Work from anywhere in the world with international teammates
Description
Carry1st is Africa’s leading games publisher and monetization platform. Our Platform business unit helps top global companies grow their player base and revenues across Africa and the Middle East; while our Studio unit acquires, develops, and publishes first-party mobile games for global audiences.
Our partners include Activision, EA, Riot Games, and NetEase and we’re backed by top investors like a16z, Bitkraft, Google, Konvoy, Sony, Riot Games, and Nas. We’re scaling awesome content by solving hard problems at the intersection of content, publishing, and digital commerce.
Think about what Carry1st can do for you in your career journey…
We are seeking a motivated and enthusiastic freelancer to join our Social Media team on a 1-year contract. You will have the opportunity to gain hands-on experience and contribute to various aspects of working in a tech company in the games industry.
You will…
- Provide information and resolve customer queries on Social media about our different games, the Carry1st Shop, or different payment options
- Respond to customer inquiries and complaints via all our Social Media and engagement channels
- Forward and escalate issues to relevant departments and stakeholders
- Provide accurate, valid and complete information by using the right tools
- Track and report weekly on support activity, including key trends, query counts, and resolution outcomes.
Requirements
What makes you a great candidate?
- Based in South Africa with a strong passion for gaming, especially mobile games.
- You are an excellent communicator, especially in written form
- You are fluent in English; proficiency in additional South African languages is an advantage.
- Ability to work independently and as part of an international team environment
- Proactive attitude with a willingness to learn and take on new challenges in a fast-paced environment
- Great attention to detail. Accurately logging issues, following processes, and ensuring no step is missed when resolving queries.
- You have the ability to quickly learn and navigate support tools, social platforms, and basic troubleshooting for gaming/payment issues.
Benefits
What will it be like to work at Carry1st?
Carry1st is a fast-paced and dynamic place to work. Our team is diverse and global as we operate fully remotely across 25+ countries. At Carry1st, you will have the opportunity to…
- Build awesome, industry-changing products, every day
- Grow with a VC-backed startup at the intersection of gaming and fintech
- Work from anywhere in the world with international teammates
We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Join us!
Learn more about Carry1st…
- Andreessen Horowitz shared why they invested in Carry1st
- NYSE Trade Talks interviewed Cordel about Carry1st's success in the African gaming market
- Naavik hosted Cordel on a podcast to discuss Africa’s gaming landscape
