Front Office & Reservation Manager
Job Summary
Job Description
- Conduct check-ins and process reservations, including checking bookings, overbookings, and options.
- Monitor cost and lodging revenue budgets.
- Ensure quality standards and maintain the quality management system.
- Train, motivate, and lead the Front Office & Reservation team.
- Create duty and vacation schedules.
- Conduct internal coaching, cross-training, and plan employee development courses.
- Develop apprentices.
- Collaborate closely with the Sales department and the Hotel Manager.
- Training in hotel industry or at least 2 years of professional experience in hotel industry/gastronomy.
- First leadership experience.
- Good expression in German and English (spoken and written).
- Interest in a career change (e.g., with several years of experience as a team leader in the service area).
- Enjoyment in developing employees.
- Host qualities and passion for the hotel industry.
- High quality awareness and service orientation.
- Open, communicative demeanor and good manners.
- Teamwork ability and willingness to support across departments.
4 skills required
Job Details
Company Description
Our heart beats turquoise.
Working at Motel One is like coming to friends, where appreciation and support are highly valued, and individual personalities are welcome. We meet at eye level and see ourselves as a team: from management to apprentices.
With our shared passion for modern design and high service quality, we create a home away from home for our guests at Motel One. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards, and first-class inner-city locations at an attractive price.
As the founder and pioneer of the Budget Design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and shape Motel One with us.
Job Description
As Front Office & Reservation Manager (m/w/d), you ensure a warm welcome for guests with your organizational talent and a genuine feel for people – from the smooth booking process to check-out.
You lead your team with empathy and clarity, creating a motivating work environment. Your goal: a smooth process and a professional appearance that consistently delights guests.
In addition, your tasks include:
- Performing check-ins and receiving and processing reservations, including checking bookings, overbookings, and options.
- Monitoring cost and lodging revenue budgets.
- Ensuring quality standards and maintaining the quality management system.
- Training, motivating, and leading the Front Office & Reservation team.
- Creating duty and vacation schedules.
- Conducting internal coaching, cross-training, and planning training for employee development.
- Developing apprentices.
- Close collaboration with the Sales department and the Hotel Manager.
Qualifications
Do you enjoy taking responsibility and are you a role model? Are you characterized by personality and strong host qualities? – Then you fit with us! Because that is our top priority! In addition, you bring:
- Training in the hotel industry or at least 2 years of professional experience in the hotel industry / gastronomy or an interest in a career change (for example, with several years of experience as a team leader in the service area).
- Enjoyment in developing employees and initial leadership experience required.
- Host qualities and passion for the hotel industry, as well as a high quality awareness and service orientation.
- Open, communicative demeanor, good manners, and good expression in German & English (spoken & written).
- Teamwork ability and willingness to support across departments – We achieve our successes together!
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