MAITRE

Company Description

Upscale, 5-star hotel in Barcelona, Port Olimpic, being in the city center, but only a few meters from the beach.

A Sofitel Hotel in Barcelona!

With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our service and commitment is focused on satisfying the needs of all our guests so that they can make the most of their stay in Barcelona.

Barcelona, the city of Gaudí, is one of the most modern cities in the country, and not surprisingly, major technological congresses such as Mobile World are held in this city. Not everything is future, culture and history are essential to understand its people. The Sofitel hotel is located opposite Barceloneta, its most famous beach. A few minutes walk away is the Gothic Quarter, one of the main tourist attractions of Barcelona. It is well connected to the airport and the train station.

Job Description

Position Mission:

Ensure excellence in service and the experience of customers at Restaurante Tendiez, maximizing sales opportunities and providing an active commercial approach. Lead, motivate and train the front-of-house team, ensuring compliance with luxury standards and passionately conveying the brand's values.

Reporting to the F&B Operation Manager, their main functions include (but are not limited to):

• Coordinate and supervise the daily operation of the restaurant, ensuring excellent service in line with Sofitel standards.
• Be a commercial reference in the dining room, promoting active sales, upselling and promotional actions that increase turnover.
• Design, implement and maintain service standards (SOP) together with the F&B Operation Manager.
• Lead, train and motivate the front-of-house team, enhancing their commercial spirit and developing their skills.
• Collaborate closely with the Executive Chef and Bar Supervisor to ensure harmony between kitchen, bar and dining room.
• Guarantee customer satisfaction and loyalty, anticipating their needs and resolving incidents effectively.
• Manage reservations, organization of special services and coordination of events in the restaurant.
• Ensure the correct condition of the facilities, equipment, uniforms and service material.
• Control inventories, manage purchases and optimize department resources.
• Conduct daily briefings to align the team on relevant hotel and service information.
• Ensure compliance with safety regulations, PRL and internal company protocols.

Requirements

• 1 to 3 years of experience in similar positions in luxury hotels or gastronomic restaurants.
• Solid knowledge of F&B, with special appreciation for training in mixology and oenology.
• Commercial profile with demonstrable experience in additional sales and upselling.
• Excellent presence, positive attitude and ability to transmit knowledge.
• Leadership skills, team management and effective communication.
• Advanced Spanish and English (a third language will be valued).
• Proficiency in office tools and F&B management software.
• Availability to work rotating shifts and under high demand.

Key competencies:

• Customer and detail orientation.
• Proactive capacity and innovative spirit.
• Teamwork and interdepartmental collaboration.
• Organization, discipline and resilience under pressure.
• Proactivity and results orientation.

Additional Information

What do we offer?

• Exclusive benefits at Accor group hotels worldwide, so you can enjoy unique experiences within our international network.
• Flexible remuneration with options such as restaurant, transport and private mutual insurance.
• Bicycle and scooter parking, with charging point.
• A dynamic, multicultural and motivating work environment, surrounded by professionals passionate about luxury hospitality.
• Professional development opportunities, both within the property and in other Accor hotels anywhere in the world.
• Continuous training through our Learn Your Way platform, designed to boost your talent and professional growth.
• Permanent contract.

Why work for Accor?

We are much more than a world leader. We welcome you as you are and you can find a job and a brand that suits your personality. We support you to grow and learn every day, ensuring that work brings purpose to your life, so that during your journey with us, you can continue exploring the unlimited possibilities of Accor. By joining Accor, each chapter of your story is yours and together we can imagine the hospitality of tomorrow.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

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