We are seeking FSR Analysts to support the implementation of an operational software solution. This role involves training and mentoring users, troubleshooting technical issues, and developing new use cases. You will collaborate with engineering teams, facilitate cross-team collaboration, and ensure customer success. The position requires strong problem-solving skills and the ability to work with intelligence professionals worldwide, strengthening partnerships with end-users while solving unique and challenging problems.

Must Have

• Provide desk-side and classroom training to analysts and operators.
• Respond to user requests and troubleshoot technical issues.
• Collaborate with engineering teams to provide feedback and enhance solutions.
• Develop and support use cases that improve mission operations.
• Facilitate collaboration across teams and ensure customer success.
• U.S. Citizenship
• Active TS/SCI Clearance or eligibility

Good to Have

• Experience with space operations.
• Technical background with working knowledge of Python, Java, and/or JavaScript/TypeScript.
• Experience with advanced data platforms.
• Strong communication skills — ability to explain complex concepts clearly.
• Ability to work independently and collaboratively.
• Military experience, especially with operational planning.
• Willingness to travel domestically (up to 25%).

Job Description

Field Service Representative (FSR) Analyst

Location: CONUS & OCONUS opportunities available

Clearance: TS/SCI Eligible

Citizenship: U.S. Citizen

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The Role

We are seeking talented operations and intelligence professionals with space operations and technical expertise to join our team as FSR Analysts. In this role, you’ll be on the front lines supporting the implementation of a unique, operationally focused software solution while strengthening partnerships with end users.

You’ll work side-by-side with analysts to train and mentor users, troubleshoot technical issues, and develop new use cases — all while solving unique and challenging problems. This role may involve embedding with users worldwide as well as collaborating directly with engineering and implementation teams.

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Core Responsibilities

• Provide desk-side and classroom training to analysts and operators.
• Respond to user requests and troubleshoot technical issues.
• Collaborate with engineering teams to provide feedback and enhance solutions.
• Develop and support use cases that improve mission operations.
• Facilitate collaboration across teams and ensure customer success.

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What We Value

• Experience with space operations (desired).
• Technical background with working knowledge of Python, Java, and/or JavaScript/TypeScript.
• Experience with advanced data platforms (a plus).
• Strong communication skills — ability to explain complex concepts clearly.
• Ability to work independently and collaboratively.
• Military experience, especially with operational planning (a plus).
• Willingness to travel domestically (up to 25%).

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Requirements

• U.S. Citizenship
• Active TS/SCI Clearance or eligibility

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

Job Requirements

On-Site