Game Operations Specialist

We are seeking a Game Operations Specialist to join a small, dynamic team in Montreal. This role involves configuring live game features and monetization strategies for a new game, playing a key part in live operations, and ensuring an optimal player experience. The position offers access to industry-leading tools and the opportunity to work on a high-profile intellectual property. Responsibilities include configuring live game features, collaborating with development teams on new features, troubleshooting live game issues, and exploring automation for repetitive tasks to enhance operational efficiency.

Must Have

• Experience with LiveOps or QA
• Understanding of client/server applications
• Experience with Jira
• Familiarity with JSON or XML
• Basic Excel or Google Sheets proficiency
• Detail-oriented
• Strong communicator
• Analytical mindset

Good to Have

• Familiarity with SQL or data analysis tools
• Knowledge of player engagement strategies
• Knowledge of monetization strategies
• Market testing experience (A/B testing)
• Feature rollout strategy understanding
• Experience with LiveOps tools (e.g., Braze)

Perks & Benefits

• Part of the Aristocrat family
• Opportunities for career elevation and growth
• Inclusive culture
• Recognized as an Inspiring Workplace

We are looking for a Game Operations Specialist to join our small and dynamic team in Montreal. In this role, you will be responsible for configuring live game features and monetization strategies for an exciting new game. You will play a key part in the live operations process, directly engaging with our audience and ensuring the best possible player experience. This is a fantastic opportunity to be part of a small, friendly, and supportive team within an experienced GameOps department. You will have access to industry-leading tools and the chance to work on a high-profile intellectual property (IP). Additionally, you will contribute to the development and optimization of internal tools, helping to improve efficiency across our operations.

What You'll Do

• Configure and adjust live game features based on GameOps planning

• Work closely with Development, Art, Game Design, GameOps Managers and Product teams to build processes that bring new features from testing to production

• Investigate and troubleshoot live game issues by collaborating with developers and QA testers

• Use problem-solving skills to identify and resolve player-facing issues

• Explore new ways to automate manual and repetitive tasks to improve efficiency

What We're Looking For

• Experience with LiveOps (CRM) management or QA in a relevant industry (ideally F2P mobile games)

• Understanding of client/server applications and release management

• Experience with Jira or similar project management tools

• Familiarity with JSON, XML, or equivalent formats for configuring game features

• Basic proficiency in Excel or Google Sheets for data tracking and analysis

• Knowledge of market testing processes, including A/B testing and market segmentation

• Understanding of feature rollout strategies and their impact on player engagement

• Experience with LiveOps tools (e.g., Braze, Airship).

• Familiarity with SQL or data analysis tools.

• Knowledge of player engagement and monetization strategies

• Detail-oriented, with a strong focus on delivering results

• Resourceful and proactive, able to take initiative

• Strong communicator with excellent interpersonal skills

• Analytical and inquisitive mindset, eager to solve problems and optimize processes

Why Product Madness?

As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.

We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.

So, what’s stopping you?

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