GCC ECOM India Manager

Key Responsibilities:

• You will lead and strategically develop the eCommerce & Marketing capabilities within the Pune Global Capability Center, aligning its growth with the overall global eCommerce and marketing strategy.
• You will build, mentor, and manage a team of eCommerce marketing professionals, fostering a culture of innovation, collaboration, and continuous learning. This includes talent acquisition, performance management, and professional development.
• You will oversee the execution of various eCommerce (eCommerce and customer integrations) and marketing activities managed within the Pune center, ensuring high quality, efficiency, and adherence to global standards. This may include areas such as SEO/SEM, CRO, CMS, content marketing, social media, email marketing, marketing automation, and eCommerce analytics.
• You will act as a primary point of contact and a key liaison between the Pune-based eCommerce and marketing team and global stakeholders, ensuring clear communication, alignment of priorities, and effective collaboration.
• You will establish and monitor key performance indicators (KPIs) to track the performance and impact of the eCommerce and marketing activities managed in Pune, providing regular reports and insights to global leadership.
• You will identify opportunities for process optimization and automation within the eCommerce and marketing workflows in Pune, driving efficiency gains and scalability.
• You will ensure compliance with global eCommerce governance, data privacy regulations, and brand guidelines in all eCommerce and marketing activities executed by the Pune team.
• You will proactively identify potential risks and challenges within the Pune eCommerce and marketing operations and develop mitigation strategies.
• You will foster a strong sense of ownership and accountability within the Pune team, ensuring the delivery of high-quality outputs that contribute to global eCommerce and marketing success.
• You will stay abreast of the latest eCommerce marketing trends, technologies, and best practices, and facilitate the adoption of relevant innovations within the Pune center.

Your Profile:

• You hold a master's degree in Marketing, eCommerce Marketing, Business Administration, or a related field, or possess equivalent professional experience.
• You bring a minimum of 8-10 years of progressive experience in eCommerce or marketing, with at least 3-5 years in a management role, preferably within a global organization or shared services environment.
• You possess a strong understanding of various eCommerce & marketing channels and technologies, including SEO/SEM, social media marketing, content marketing, CRO, and web analytics.
• You have proven experience in building and managing high-performing teams, including talent development and performance management.
• You are a strategic thinker with the ability to translate global strategies into actionable plans for the Pune center.
• Your communication and interpersonal skills are excellent, with the ability to effectively collaborate and influence stakeholders across different cultures and time zones.
• You are highly organized, detail-oriented, and possess strong project management skills with a proven ability to manage multiple priorities and meet deadlines.
• You are analytical and data-driven, with the ability to interpret data and generate actionable insights to improve eCommerce marketing performance.
• You are proactive, results-oriented, and possess a strong sense of ownership.
• You are adaptable and resilient, able to thrive in a dynamic and evolving global environment.
• Experience with agile methodologies and global capability center operations is a plus.

WHAT’S IN IT FOR YOU

• A family atmosphere, people-centric culture, where your emotional and physical well-being matters.
• A company of great colleagues with a global mindset, where you feel welcomed from day one.
• A competitive salary, medical insurance for family, retirement benefits
• Healthy work – life balance
• Internal career opportunities, professional development, including access to LinkedIn Learning and many in-house/external training courses
• Job security working for a global company with strong presence & commitment in India.

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.