GCOE Governance Consultant

As a Governance Consultant, you will play a key role in driving governance and compliance activities that ensure consistency, transparency, and operational excellence across various GCOE teams. You will drive adherence to global standards and policies, oversee compliance tracking and reporting mechanisms, and act as a trusted advisor to ensure processes maturity and accountability. By collaborating across functions and geographies, you’ll help ensure that governance principles translate into measurable quality, performance, and business impact.

Must Have

• Enable and represent the Customer Success Voice of Business for Product and Tech.
• Collect expectations from the business and validate user stories.
• Manage UserVoice submissions and communicate status.
• Maintain client and business backlog.
• Translate requirements to Product and Tech for PI planning.
• Enable business UAT at each product release.
• Support NIQ Service Suite & Dynamics Services defect escalation and prioritization.
• Communicate and coordinate Business and Tech stakeholders.
• Establish and maintain governance frameworks, documentation, and internal playbooks.
• Enable Global Process Service Standards and Governance Documentation.
• Partner with regional and global stakeholders to embed governance practices.
• Support process standardization, documentation, and deployment.
• Support and lead transformation initiatives by identifying governance gaps.
• Provide subject-matter expertise, training, and guidance on process standards.
• Ensure GCOE team’s decisions align with compliance and organizational standards.
• Minimum 3 years of experience in CPQ industry, preferable NIQ, in Governance, GCOE, Operations or similar environments.
• Execution and Process Improvement driven mindset.
• Proven analytical and problem-solving skills.
• Design skills to conceptualize, structure, and build new processes, frameworks, and governance models.
• Fluent in English (written and spoken).

Good to Have

• Knowledge of GCOE areas (BI, Customer Support, L&D).
• Good understanding of CRM systems and its usage.
• Experience with project management, Agile frameworks, and risk management practices.
• Prior experience in cross-country or global environments.
• PowerBI skills and AI tools related knowledge.

Perks & Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Job Description

Position title: GCOE Governance Consultant - Voice of Business

Pune - Hybrid

Reports to: GCOE Governance leader

Purpose of the job:

As a Governance Consultant, you will play a key role in driving governance and compliance activities that ensure consistency, transparency, and operational excellence across various GCOE teams.

Key internal partners include teams within Business Intelligence, Customer Support, and Learning & Development, as well as cross-functional collaboration with Product Leadership, Global Operations, and Customer Success.

You will drive adherence to global standards and policies, oversee compliance tracking and reporting mechanisms, and act as a trusted advisor to ensure processes maturity and accountability.

By collaborating across functions and geographies, you’ll help ensure that governance principles translate into measurable quality, performance, and business impact.

Accountabilities:

Key accountabilities (this area is not a detailed description of activities on the job):

In this job you will:

• Enable and represent the Customer Success Voice of Business for Product and Tech in line with Customer Service strategy, adoption and tools as we seek to evolve NIQ client user experience
• Collect the expectations from the business, validate precise user stories, and make sure they are understood by the Product & Tech teams.
• Daily manage UserVoice submissions for both NIQ Service Suite and Dynamics service, and communicate transparently status and progress on each idea submitted
• Maintain the client and business backlog (demands/projects) that bring the solution to the expected target.
• Translate requirements to Product and Tech and input to PI planning in a timely manner and on the detail required
• Enable business UAT at each product release, ensuring quality feature deployment
• Support NIQ Service Suite & Dynamics Services defect escalation and prioritization review
• Communicate and coordinate Business and Tech stakeholders, converting business needs into specific functionalities to be implemented, from requirements and after deployment
• Establish and maintain governance frameworks, documentation and internal playbooks on platforms to ensure consistency, transparency, and compliance in operational processes.
• Enable Global Process Service Standards and Governance Documentation
• Work colaboratively with internal Training, go to market and CM teams
• Partner with regional and global stakeholders to embed governance practices in transformation projects and BAU operations.
• Support process standardization, documentation, and deployment across multiple functions and markets.
• Support and lead transformation initiatives with guidance by identifying governance gaps, process inefficiencies, or control weaknesses.
• Provide subject-matter expertise, training and guidance on process standards and governance for NIQ Service Suite and Dynamics service CRM internal usage
• Ensure GCOE team’s decisions align with compliance and organizational standards

Requirements:

Work experience: Minimum 3 years of experience in CPQ industry, preferable NIQ, in Governance, GCOE, Operations or similar environments

Requirements:

• Execution and Process Improvement driven mindset
• Proven analytical and problem-solving skills, with the ability to identify root causes and drive accountability.
• Design skills to conceptualize, structure, and build new processes, frameworks, and governance models from the ground up.
• Curious, detail-oriented, and driven by continuous improvement (challenge the status quo).
• Knowledge of GCOE areas (BI, Customer Support, L&D) is highly desirable.
• Good understanding of CRM systems and its usage and applicability across the industry
• Excellent stakeholder engagement and communication skills; able to translate complex governance or process topics into practical actions.
• Strong organizational and planning abilities, able to manage multiple priorities independently.
• Experience with project management, Agile frameworks, and risk management practices is an advantage.
• Good understanding of CRM systems and its usage and applicability across the industry
• Prior experience in cross-country or global environments is an asset.
• Proficient in data analysis and reporting using MS Excel and MS PowerPoint
• PowerBI skills and AI tools related knowledge are an advantage
• Fluent in English (written and spoken).
• Ability to adapt easily to a challenging and changing environment

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion