Job Description
As a GET - Warranty Engineer, you will be responsible for analyzing field return parts, ensuring compliance with Valeo's warranty procedures, and managing customer commitments. You will interface with OEMs, dealers, and end-users to gather field data and present warranty statuses. Key duties include technically analyzing warranty parts to define Valeo's liability, performing statistical analysis of customer warranty data to identify and escalate risks, and fostering strong cross-functional communication to drive solutions based on customer and field feedback.
Must Have:
- Update warranty return samples in the RED box and follow Valeo warranty part analysis procedure.
- Interface with OEM quality and service team, Dealer, and End user to support warranty concerns and collect field data.
- Present warranty status to customers.
- Technically analyze warranty parts to define Valeo's liability and secure agreement.
- Statistically analyze raw warranty data from customers to conclude and escalate quality/cost risks.
- Communicate customer and field analysis feedback to different teams to bring solutions.
Perks:
- One of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- A multi-cultural environment that values diversity and international collaboration
- More than 100,000 colleagues in 31 countries, offering many opportunities for career growth
- A business highly committed to limiting the environmental impact of its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
Field return part analysis
- Warranty return sample should be updated in the RED box and follow the Valeo warranty part analysis procedure and respecting the timing commitment from Customer and Valeo QRQC requirement.
OEM, Dealer and End user interface.
- Should able to interface with OEM quality and service team, Dealer and End user to support the warranty concern and to collect the field data. Able to present warranty status to customer.
Defining the warranty liability with Customer
- Technically analyze the warranty part and present the % of Valeo liability on the failure and get the agreement on warranty liability.
Statistical analysis of the customer warranty data and escalate any risk.
- Statistically analysis the raw warranty data from customer and able to make conclusion on the data analysis and escalate any quality and cost risk.
Good Cross functional team communication.
- Customer feedback and field analysis feedback should be able to communication different team in the organization and able to bring the solution from them.
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