Global Reward Operations Manager

1 Year ago • All levels • Operations

Job Summary

Job Description

The Global Reward Operations Manager will be responsible for overseeing and ensuring the effective delivery of all global reward operations. This role involves designing, implementing, and scaling a new global reward operations team in Bangalore. The manager will lead the day-to-day running of the team, support the Reward Centre of Excellence, and collaborate with various stakeholders on key reward deliverables like the annual Performance & Reward Cycle. The position requires a strategic approach to streamline processes, enhance efficiency, and manage teams effectively to ensure global operations are timely and user-focused. Key responsibilities include creating and mentoring the Bangalore-based team, transitioning global operational activities, and managing reward operations, analytics, reporting, systems, and collateral.
Must have:
  • Experienced Reward operations specialist
  • Proven track record in global organizations
  • Experience leading a team
  • Global program design, planning, governance, implementation experience
  • Strong understanding of reward process and tech interfaces
  • Advanced Excel, analytical, and reporting skills
  • Strong stakeholder engagement skills
  • Ability to create clarity in complex environments
Good to have:
  • Experience with Workday
Perks:
  • Agile working culture

Job Details

The Global Reward Operations Manager will play a pivotal role in overseeing and ensuring the effective delivery of all global reward operations.

In this newly created role, you will help design, implement and scale Haleon’s new global reward operations team in Bangalore.  This role will be instrumental in first standing up the global operations team and transitioning the work into the team, and then on an ongoing basis leading its day-to-day running; supporting and collaborating with the Reward Centre of Excellence, Reward Business Partners, Regional People Services teams and the wider business in key reward deliverables, such as our annual Performance & Reward Cycle (annual pay review and bonus).

Reporting initially into the Reward CoE, ultimately the Global Reward Operations Manager will report to the People Service Excellence Lead in People Services.

This is an exciting opportunity for an experienced Reward operations expert to join a leading global organization and help shape the effective delivery of reward operations.

This position demands a strategic approach to streamline processes, enhance efficiency, and ensure seamless co-ordination between various operational functions. You will possess strong operational skills to effectively manage teams, drive performance, and ensure global operations activity is appropriate, timely and focused on user experience.

Key responsibilities

  • Create, hire, onboard and mentor a new reward operations team based in Bangalore.
  • Partner with the Global Reward CoE to transition key global operational activities managed currently in the UK and via regional delivery teams, into the newly created team. The first key activity will be the transition of the annual Performance & Reward cycle (annual pay review and bonus).
  • Help to set up and then own the Reward asset register – a centralized location for all Reward SoPs, work instructions, governance frameworks, knowledge articles and intranet pages. Put in place procedures for maintaining and updating all reward assets ensuring a global-first approach to all collateral.

Once the team are set up, lead and manage day to day reward activities which include but are not limited to the following:

Operations management:

  • Own and drive the day-to-day operating rhythm of the Reward Operations Team, ensuring its effectiveness and efficiency in the delivery of a range of global operational processes.
  • Own and maintain the annual Reward operations plan, ensuring key global processes are planned, resourced and that stakeholders are effectively engaged.
  • Ensure all global operations activity is reviewed as required, tested, effectively project managed and appropriately resourced.
  • Partner with the Global Reward CoE in delivering reward operations which align with Haleon’s reward philosophy and supports its overall strategy.
  • Partner closely with Regional Hubs in Poland, Costa-Rica, China and Malaysia and provide advice and guidance to ensure aligned delivery of reward operations in line with minimum standards, where a localized approach to transactional activity is required.

Analytics and reporting:

  • Conduct regular audits, performance evaluations and assessments to ensure integrity of Reward-related data, identifying gaps, and implement improvement initiatives.
  • Proactively support ad-hoc reviews/audits/investigations/analysis or provide intelligence to help CoE make strategic decisions/changes as required.
  • Responsibility for ensuring a range of accurate, timely and informative analytics and management information is provided, developing business cases and action/remediation plans as required.
  • Horizon-scan for legislative change, market movements and new Reward best practice and opportunities.

Systems, assets and collateral management:

  • Partner with GPOs to ensure there is a clear process for submitting and considering business requests for changes impacting the Reward ecosystem (systems, procedures, frameworks), and that any such changes adhere to the Reward Governance Framework and global-first principles that govern Reward operations.
  • Own, review and maintain Reward service groups, forms and ticketing process via ServiceNow, in line with wider HR governance and principles to managing queries to ensure an excellent employee experience.
  • Own relevant Reward systems (e.g. Mercer TAAP, job evaluation system, Global Employee Recognition platform), acting as administrator/super user, ensuring system maintenance and that business requirements, policy enhancements and initiatives are considered in accordance with Reward philosophy and principles, are future-proof and have low technical debt (in conjunction with GPOs and Tech teams).
  • Review and create as required existing/new supporting global collateral (SoPs, KAs, WIs, training, systems design & implementation etc.).

Relationship management:

  • Provide guidance to senior leadership and stakeholders on Haleon’s Reward processes.
  • Build and maintain strong relationships with key stakeholders both internally and externally (including, vendors, suppliers and contractors and compensation and benefits networks) to facilitate effective operations management.
  • Collaborate with cross-functional teams such as Regional Hubs, Payroll, Reward CoE, GPOs, Procurement, Tech and Finance to coordinate activities and achieve collective goals.
  • Partner with Learning and Development and the Rewards CoE to design reward-related training for internal stakeholders.

Team management:

  • Recruit, train, and mentor the team to ensure alignment with organizational objectives and foster a culture of high performance.
  • Provide ongoing coaching and support to drive individual and team productivity, motivation, and professional development.

Qualifications and skills

Required

  • An experienced Reward operations specialist with a proven track record of navigating large, complex, global organizations and leading a team.
  • Demonstrable experience of working in a global program environment including the design, planning, governance, phasing and implementation of reward programs.
  • Strong understanding of reward process and tech interfaces, ideally including experience with Workday.
  • Advanced excel, analytical and reporting skills.  
  • Strong stakeholder engagement skills.
  • Able to create clarity in a complex and interdependent environment.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.

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About The Company

Hello. We’re Haleon. A new world-leadingconsumer healthcarecompany. Shaped by all of us. Together, we’re improving everyday health for millions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol,Advil, Voltaren,Theraflu, Otrivin,and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re building together. In anenvironment thatwe’re co-creating. And a culture that’s uniquely ours. Care to join us.

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