Grow Programmatic Solutions Developer Support Engineer - (Temporary)

The opportunity
The Grow Programmatic Solutions DSE is an individual contributor role that provides second-tier support to key players of the programmatic ad exchange business. The ad exchange business is made up of two of the largest mobile in-app ad networks, ironSource Exchange and Unity Ads Exchange. You will support top-tier apps, advertisers and Demand Side Platforms(DSPs) by troubleshooting day-to-day issues such as data discrepancies, creative rendering or unexpected changes in performance. DSEs also assist onboarding new DSP partners and help them understand Unity's spec for Open RTB(real time bidding) auction.

Furthermore, DSEs often collaborate with product engineering or advertisers to escalate and resolve complex issues and explain customer use cases. Ultimately, DSEs represent the voice of the customer by surfacing the evolving customer needs to product and leadership.

What you'll be doing

• Create and debug creative ad markup, webviews, device logs and stacktraces
• Sniff traffic with Charles or a similar web proxy software
• Debug and profile APIs and HTTP requests
• Communicate clearly and concisely with customers, product, leadership and teammates
• Understand how issues may impact the business and performance KPIs of customers and account managers
• Think logically and dissect complex issues into manageable parts to understand underlying relationships

What we're looking for

• An understanding of digital advertising, I.A.B. standards, and programmatic real-time-bidding, in-app mediation
• Experience testing a product feature and providing feedback to stakeholders
• Ability to balance many issues concurrently, prioritize effectively and work within a ticketing system such as JIRA or Salesforce
• Experience with a scripting language and front end languages for debugging purposes
• This role is a fixed-term position as a maternity leave replacement

You might also have

• Familiarity with web-servers and serverside troubleshooting
• Familiarity with mobile app development or SDK integration
• Comfortable working with geographically remote teams
• Experience using data and charts to effectively show impact

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

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