GSOC Specialist

**Get to know the role**

• Job Summary:

The Global Supply Chain Security Operations believes that global commerce thrives on trust and transparency. Our commitment is to create safe environments where connections are built, fostering integrity and reliability for our customers, employees, and partners by proactively identifying threats, managing crises, and enabling business continuity. Operating as the central hub, the Global Security Operations Center (GSOC) delivers 24/7 critical incident response, situational awareness, intelligence and decision support to our global supply chain network.

We’re hiring a GSOC Specialist to join this mission-critical team. The ideal candidate is highly self-directed, analytical, and capable of building and improving standard work and scalable systems. You will be instrumental in scaling the GSOC’s core functions – from incident management and threat intelligence to crisis communications and executive reporting.

• FLSA Classification (US Only): Exempt
• People Manager: No

**What you’ll do**

• Monitor and Triage Security Alerts: Continuously monitor and respond to security events from multiple sources and global intelligence sources
• Deliver Real-Time Situational Awareness: Provide timely, accurate, and actionable information to stakeholders during incidents affecting personnel, supply chain, or brand
• Analyze and Report on Global Risks: Evaluate geopolitical events, civil unrest, severe weather, and other external threats that could disrupt operations
• Manage Critical Incident Workflows: Drive end-to-end coordination for high-severity events, including mass notifications, incident logging, escalation routing, and post-incident analysis
• Develop Standard Operating Procedures: Create playbooks, escalation matrices, and best-practice workflows for GSOC response, intelligence gathering, and reporting
• Build Reporting and Metrics Dashboards: Partner with leadership to define key performance indicators (KPIs) and deliver professional reports on trends, gaps, and resolution times
• Participate in Program and Project Development: Act as a key contributor to the buildout of GSOC infrastructure, tools, and cross-functional partnerships
• Serve as a Trusted Partner: Work directly with internal (Production, Logistics, Legal, and HR) and external partners to ensure risk mitigation strategies are aligned and timely

**What you’ll bring**

• Five+ (5+) years of relevant professional experience

• Bachelor’s degree in Crisis Management, Criminal Justice, Emergency Management, Program Management, or related field preferred

• Demonstrated experience with critical event management (CEM) and/or ticketing platforms

• Experience with physical security tools such as CCTV monitoring systems, access control platforms, and alarm integration dashboards

• Familiarity with global supply chain dynamics, regional threat landscapes, and geopolitical risk assessment methodologies

• Project or program management background a strong plus

• Proven ability to work independently, prioritize in dynamic situations, and develop scalable processes from the ground up

• Clear, concise communication skills across audiences – from incident logs to executive briefings

• Strong analytical skills with the ability to synthesize data from multiple systems and sources

• High degree of integrity, discretion, and professionalism when handling confidential or sensitive information

**Base Salary Range:** For this role, new hires generally start between $97,000.00 - $114,000.00 per year. The full range is $97,000.00 - $145,000.00 per year. This range is applicable for the labor market where the role is intended to be hired. The final base salary is directly related to the candidate’s qualifications and professional experience uniquely.

#LI-JL1 #LI-Hybrid

How you’ll be successful

• Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
• Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
• Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
• Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
• Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
• Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

• An innovative culture driven by impact, delivering meaningful outcomes.
• Company events that celebrate the spirit of Pokémon.
• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• US Employees: 401k Employer Matching.
• UK/IRE/MX Employees: Pension Employer Contributions.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.
• Hybrid work environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

The Pokémon Company International is committed to the inclusion of all qualified applicants for consideration in our job application process. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact the Talent Acquisition team at accommodationrequestta@pokemon.com

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