Head of Platform Gov & Strategy

We are seeking a highly experienced and visionary leader to serve as the Head of Platform Governance and Strategy. This executive role oversees the programs that protect the integrity of eBay’s online marketplace and its subsidiaries by ensuring safe, compliant, and trusted experiences for buyers and sellers at scale.

The successful candidate will lead the team responsible for product safety, prohibited and restricted items, intellectual property and anti-counterfeiting programs (PRPS & IP). They will provide strategic direction, implement robust end-to-end governance and operational processes for the full lifecycle of platform inventory governance—risk intake, detection, enforcement and quality assurance—maintaining clear policies and customer-facing messaging as well as partner with the product and engineering teams to develop capabilities and run effective programs.

Responsibilities

Governance & Program Management

• Lead the end-to-end governance processes for PRPS & IP risk identification, prioritization, action alignment, and effectiveness evaluation.
• Drive alignment across stakeholders on risk-mitigation actions and ensure progress is tracked through clear milestones.
• Evaluate the effectiveness of detection, enforcement, and remediation actions through data-driven reviews.
• Lead horizontal activities such as eBay's VeRO or repeat violator programs.

Operations & Planning

• Oversee operational excellence by defining and managing key input/output metrics and operational performance measures.
• Establish a risk-based framework protecting the community in the highest-risk, highest-impact areas whilst minimizing the tax on eBay's business and sellers.
• Establish clear operating rhythms and reporting frameworks to provide transparency to leadership and stakeholders.
• Lead the annual and quarterly planning processes for platform governance priorities.

Policy & Standards

• Own the development, drafting, and updating of marketplace policies, ensuring they remain accurate, comprehensive, and customer-focused.
• Oversee policy content creation for customer-facing channels, ensuring clarity and actionability.
• Collaborate cross-functionally to align policies with legal and regulatory requirements and business needs.

Leadership & Collaboration

• Build, mentor, and inspire a high-performing team.
• In partnership with the VP, work closely with product, risk, engineering, legal, and customer support teams to ensure excellent delivery of the Compliance Initiative including identifying dependencies, seeking root cause drivers of issues, and removing blockers.
• Represent platform governance and Compliance Initiative with senior leadership and external stakeholders where required.
• Lead ad-hoc, high-priority special projects with cross-functional complexity and crisis management.

Qualifications

• 15+ years of experience in governance, risk management, compliance, or related fields, preferably in technology or online marketplaces.
• Proven success in leading complex, large-scale, cross-functional programs in technology, e-commerce, or otherwise regulated environments.