Hotel Receptionist

24 Minutes ago • All levels • $160,656 PA - $160,656 PA

Administartive

Job Description

Accor, a global leader in hospitality, welcomes individuals to grow and learn, ensuring work provides purpose. Joining Accor means writing your own story and imagining the future of hospitality. This Hotel Receptionist role focuses on creating memorable guest experiences from arrival to departure. Responsibilities include providing excellent customer service, managing guest registrations, processing payments, verifying reservation details, and preparing necessary reports for monitoring payment instructions and special requests.

Good To Have:

Conversational English

Must Have:

Provide excellent customer service to guests throughout their stay
Be available for any guest requirements
Act empathetically with the client
Follow established reception processes
Register guests and request payment methods
Corroborate reservation data, entry and exit dates
Request identification and corresponding payment method before handing over the room key
Prepare necessary reports for monitoring payment instructions, charges, and special requests
Monitor credit limits and missing payment methods in credit card, cash, and city ledger reports
Work under pressure
Make decisions
Analytical capacity
Be helpful and responsible
Be of legal age
Have schedule availability

Perks:

Learning programs through Accor Academies
Opportunity to develop talent and grow within the hotel and worldwide
Ability to make a difference in the local community through Corporate Social Responsibility activities
Weekly salary paid on Fridays plus grocery vouchers
Legal benefits
7% savings fund
Dining room
Uniforms
Rotating shifts
Life and medical expense insurance after 6 months

Add these skills to join the top 1% applicants for this job

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Why work for Accor?

We are much more than a world leader. We welcome you as you are and you can find a job and a brand that matches your personality.

We support you to grow and learn every day, ensuring that work gives purpose to your life, so that during your journey with us, you can continue exploring the unlimited possibilities of Accor.

By joining Accor, every chapter of your story is yours to write and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Receptionist

First impressions are everything! As a Receptionist, you will take care of guests from the moment they arrive until their departure, ensuring they have a memorable experience with us.

Provide excellent customer/guest service throughout their stay at the hotel, always being available for any requirement with the standards required by the chain. Act empathetically with the client, follow the established reception processes for the area.

What you will do:

You will register guests, request the form of payment, corroborate their reservation data, as well as entry and exit dates, request identification upon registration and corresponding form of payment before handing over the key to the assigned room.
You will prepare, according to your shift, the necessary reports for monitoring that payment instructions, charges, and special requests are being carried out correctly, as well as credit limits and lack of payment method in credit card, cash, and city ledger reports.

Benefits:

Learning programs through our Academies

Opportunity to develop your talent and grow within your hotel and worldwide!

Ability to make a difference in the local community through our Corporate Social Responsibility activities