HVAC/R Service Manager

This is a well-established, family-run refrigeration business with a national footprint, delivering high-quality service and technical expertise across a diverse range of commercial clients. The HVAC/R Service Manager will lead the NSW Service Division, managing a team of technicians, scheduling jobs, providing technical guidance, overseeing customer engagement, and monitoring performance metrics to drive efficiency and results.

Must Have

• Managing and supporting a team of HVAC/R technicians
• Scheduling service, maintenance, and installation jobs across NSW
• Providing hands-on technical guidance and troubleshooting
• Overseeing customer engagement and attending key site visits
• Monitoring performance metrics to drive efficiency and results
• Strong technical knowledge of HVAC/R systems
• Previous experience managing a service or field operations team
• Excellent communication and leadership skills
• A practical understanding of compliance and safety standards
• Confidence working onsite and in an office-based leadership role

Perks & Benefits

• Competitive Salary Package ($120K–$140K + Super)
• Fully Maintained Work Ute with Fuel Card & Toll Tag
• Laptop, Company Phone or Phone Allowance
• Uniforms, PPE & Company Merchandise
• Birthday Leave Day
• Coffee, Beverages & Snacks in the Office
• Access to Mental Health Support via TIACS
• Team-Building Activities & Event Tickets
• Paid Certifications & Development Opportunities
• Friendly, Respectful, Family-Oriented Team Culture

About The Company

This is a well-established, family-run refrigeration business with a national footprint, delivering high-quality service and technical expertise across a diverse range of commercial clients. Known for their personalised approach, the company fosters strong relationships with their customers and values their team like family. With operations based in the Campbelltown/Macarthur area, they are passionate about supporting both local businesses and clients across Australia and New Zealand. Clients include supermarkets, schools, restaurants, shopping centres, pubs, clubs, and more.

About The Opportunity

Reporting to the Directors, you’ll lead the NSW Service Division and play a key role in field operations and team leadership. Key responsibilities include:

• Managing and supporting a team of HVAC/R technicians
• Scheduling service, maintenance, and installation jobs across NSW
• Providing hands-on technical guidance and troubleshooting
• Overseeing customer engagement and attending key site visits
• Monitoring performance metrics to drive efficiency and results

About You

To be successful in this role, you will bring:

• Strong technical knowledge of HVAC/R systems
• Previous experience managing a service or field operations team
• Excellent communication and leadership skills
• A practical understanding of compliance and safety standards
• Confidence working onsite and in an office-based leadership role

What’s in it for You?

• Competitive Salary Package ($120K–$140K + Super)
• Fully Maintained Work Ute with Fuel Card & Toll Tag
• Laptop, Company Phone or Phone Allowance
• Uniforms, PPE & Company Merchandise
• Birthday Leave Day
• Coffee, Beverages & Snacks in the Office
• Access to Mental Health Support via TIACS
• Team-Building Activities & Event Tickets
• Paid Certifications & Development Opportunities
• Be Part of a Friendly, Respectful, Family-Oriented Team Culture