IJP - Senior Specialist - Survey Administration

We are seeking a talented individual to join our Core Products Delivery Team under the Clients Solutions Business Unit. This role will be based in Global Capability Centre. This is a hybrid role that has a requirement of working at least three days a week in the office.

No. of Roles : 1

Last Date to Apply: 12th Aug 2025

We will count on you to:

• Develop deep understanding of compensation & benefits survey benchmarking business, methodology and deliver the same to clients
• Suggests ways and means to enhance the support in data collection and survey participation
• Help build data validations (data query resolution) of the data submitted by clients
• Support clients in resolving tools & applications related issues
• Deliver Exceptional Service: Proactively address client inquiries and concerns, ensuring a high level of satisfaction and trust in our services.
• Communicate Effectively: Clearly articulate information to clients and internal teams, ensuring everyone is aligned and informed.
• Problem Solve: Identify issues and provide solutions quickly and efficiently, demonstrating resourcefulness and initiative.
• Collaborate: Work closely with consulting teams to ensure client expectations are met and exceeded, fostering a team-oriented environment.

What you need to have:

• Education: Bachelor’s/Post graduate degree
• Experience: Minimum of 2 years of experience in client support, consulting, or a similar role.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively to clients and team members.
• Interpersonal Skills: Focus on client satisfaction and service excellence.
• Problem-Solving Abilities: Demonstrated ability to identify issues and develop effective solutions in a timely manner.
• Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Team Player: Ability to work collaboratively in a team-oriented environment, contributing to a positive workplace culture.

Eligibility

• Minimum 12 months experience as Senior Specialist (C2) / Specialist (C1)
• Should have at least “On-Track” or equivalent rating in last appraisal.
• Should not be under any Performance Counselling Plan or had any official disciplinary action within the last 3 months.
• Should not have applied for any other IJP in the last 3 months

Disclaimer

• Please note that the relocation assistance shall not be provided for the said position
• Candidates who wish to apply for inter-location positions are required to check with the Transport Help Desk (THD) to confirm if their place of residence is within the served transport service zone
• Mention your employee id and official email address in the resume

What makes you stand out?

• Client-Centric Mindset: You have a genuine passion for helping clients succeed and a track record of going above and beyond to meet their needs.
• Proactive Problem Solver: You thrive in dynamic environments and can anticipate client challenges, offering solutions before issues arise.
• Exceptional Communicator: Your ability to communicate complex information clearly and concisely sets you apart, ensuring clients feel informed and valued.
• Team Collaboration: You work effectively within teams, contributing positively to group dynamics and supporting colleagues to achieve common goals.
• Attention to Detail: Your meticulous nature ensures that all client interactions and documentation are accurate and thorough, minimizing errors and enhancing service quality.
• Continuous Learner: You are committed to personal and professional growth, actively seeking opportunities to expand your knowledge and skills in the consulting field.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.