Implementation Solution Architect

Insider, a leading AI-native SaaS company specializing in Customer Experience and Marketing, is seeking an Implementation Solution Architect to drive growth for its clients. The role involves proactively engaging with customer technical decision-makers, understanding their business needs and industry landscape to support digital transformation. Responsibilities include running data workshops for solution implementation plans, driving pilots and proof of concepts, troubleshooting technical issues, escalating and resolving blockers, and guiding customer strategy with best practices. The ideal candidate will have a Bachelor's Degree in Computer Science or a related field, a minimum of 5 years of experience in technical deployment projects and architecture, and proven success in building technical relationships with senior IT executives. Experience with cloud/hybrid infrastructures, SaaS, marketing, mobile applications, APIs, or programming is highly valued.

Must Have

• Bachelor's Degree in Computer Science or related field
• Minimum 5 years of experience in technical deployment projects
• Proven track record of building technical relationships with IT executives
• Excellent communication and influencing skills
• Extensive technical experience with cloud and hybrid infrastructures
• Familiarity with JavaScript, HTML, CSS, REST, XML, Database Technologies
• Strong product command in SaaS, Marketing, Mobile Apps, APIs, or Programming

Good to Have

• Experience in architecture, design, implementation, and/or support of highly distributed applications
• Ability to orchestrate, lead, and influence virtual teams
• Knowledge of development methodologies

Perks & Benefits

• Healthy breakfasts, lunches, and snacks
• Weekly team events and drinks
• Private medical care
• International, diverse, and inclusive work environment
• Global networking opportunities
• Shareowner system
• Opportunity to shape customer experience industry
• Access to hard and soft skills training
• Access to 16,000+ LinkedIn Learning courses
• Opportunities to share skills through training and workshops
• Fun team activities
• No Dress Code

Job Description

• Proactively engages with and reaches out to customer technical decision-makers and influencers.
• Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation.
• Run data workshops to build plans for implementing solutions which align with customer business goals and technical environments.
• Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact.
• Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions.
• Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties.
• Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact.
• Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer. 

What we expect from you?

• Bachelor's Degree in Computer Science or related field
• Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications.
• Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
• Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.
• Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
• Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies.
• You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming.

While we are conquering the world, we are offering you;

• Mens sana in corpore sano! You’ll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy!
• We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :)
• Vitality - covering for your private medical care.
• a chance to work in an international, diverse, and inclusive environment,
• access and opportunity to gain a limitless network all over the globe,
• a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
• to be part of an industry that’s shaping the future of customer experience
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• the infamous team activities that are bursting with fun,
• no Dress Code!