IN-Technical Consultant - SQL, PLSQL, Unix, Shell Scripting, Performance Tuning, Linux, Windows, Autosys, Servicenow

This role is for an L1/L2 Technical Consultant to join an IT/Cloud services team, focusing on support and operations. The ideal candidate will have a foundational understanding of IT infrastructure, SQL, Unix, Shell Scripting, databases, performance tuning, and server administration (Windows/Linux). Key responsibilities include monitoring Azure resources, managing service alerts, incident management, server and infrastructure support, and collaborating with cross-functional teams to ensure timely issue resolution.

Must Have

• Foundational understanding of IT infrastructure.
• Proficiency in SQL, PL/SQL, Unix Shell Scripting.
• Experience with Windows and Linux server administration.
• Ability to perform L1 triage and troubleshooting for incidents.
• Experience in monitoring Azure resources, servers, databases, and applications.
• Ability to track and resolve service alerts in ticketing systems.
• Bachelor’s degree with 1 to 3 years of experience in product or implementation support.

Good to Have

• Familiarity with performance tuning techniques.
• Experience with Python and Azure Cloud.
• Exposure to monitoring/ticketing tools like Zabbix, Splunk, AppD.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Certifications like CCNA, MCSA, RHCSA.
• Exposure to Blue Yonder’s product suite.

Perks & Benefits

• Great work-life balance

Scope:

We are looking for enthusiastic L1,L2 Support Engineers to join our IT/Cloud services team. The ideal candidate should have a foundational understanding of IT infrastructure, SQL (complex), Unix, Shell Scripting, databases, Performance tuning and server administration (Windows/Linux). This role focuses on L1, L2 support, servicenow management, and operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success.

Our current technical environment:

• Networking: Good understanding of Networking concepts
• Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis).
• Databases: Basic Database knowledge - SQL/Oracle - queries, backups, user access
• General: Strong troubleshooting, analytical, and communication skills.
• Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD
• Familiarity with ITIL processes (Incident, Problem, Change Management)
• Certifications like CCNA/MCSA/RHCSA preferred
• Willingness to learn and work in a 24x7 support environment
• Hands-on L1 support experience in IT infrastructure

What you’ll do:

• Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools.
• Track and resolve service alerts, ensuring timely updates in ticketing systems.
• Incident Management
• Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.
• Escalate issues to L2/L3 teams as required.
• Document incidents, root causes, and resolution steps for knowledge sharing.
• Server & Infrastructure Support
• Assist in administering Windows and Linux servers (user management, basic services, patching support).
• Support basic tasks in Active Directory, access management, and resource provisioning.
• Perform basic troubleshooting of network components (connectivity, DNS, firewall basics).
• Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks.
• Collaboration & Governance
• Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security).
• Support compliance, security, and governance requirements as per company policy.

What we are looking for:

• Bachelor’s degree with 1 to 3 years of experience in product support or implementation support.
• Flexible skill set and availability to meet evolving business requirements.
• Proficient in SQL, PL/SQL, Unix Shell Scripting; experience with Python and Azure Cloud is a plus.
• Familiarity with performance tuning techniques is an added advantage.
• Strong understanding of the technical landscape relevant to the assigned product line.
• Knowledge of various technical platforms, systems, and infrastructures.
• Exposure to Blue Yonder’s product suite and the ability to articulate product integrations and dependencies is preferred.
• Ability to collaborate effectively with cross-functional teams to ensure timely issue resolution