Inbound Call Center Representative

1 Month ago • 1 Years +

Job Summary

Job Description

The Inbound Call Center Representative will be the first point of contact for patients using heart monitors, providing support and care. Responsibilities include delivering patient-focused support via phone or chat, addressing inquiries, resolving concerns, and providing technical assistance. Collaboration with the Patient Services department is required to meet performance goals. Training lasts 5 weeks, followed by a 12-week ramp-up period with specific working hours and holiday rotation. The role is office-based.
Must have:
  • 1+ years of customer service experience
  • Proficiency in Microsoft Office applications
  • Strong technical and computer skills
  • High School Diploma or GED
Good to have:
  • Experience in a call center
  • Experience with Salesforce
Perks:
  • Comprehensive Philips Total Rewards benefits program
  • Generous PTO
  • 401k (up to 7% match)
  • HSA (with company contribution)
  • Stock purchase plan
  • Education reimbursement

Job Details

Job Title

Inbound Call Center Representative

Job Description

Patient Services Inbound Representative (Malvern, PA)

Bring your passion for making a meaningful difference in people's lives to the forefront in this vital role, where you will be the first point of contact for patients using ECG Solutions' heart monitors, providing crucial support and care.

Your role:

  • Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.

  • Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment.

  • Initial training spans 5 weeks, Monday to Friday, 9:00AM to 5:30PM EST, under the mentorship of an Educator in a structured, hands-on setting.

  • Following training, you will enter a 12-week ramp-up period, working Tuesday through Saturday from 2:00 PM to 10:30 PM EST, with holiday rotation.

You're the right fit if:

  • You’ve acquired 1+ years of experience in customer service and/or product support; experience in a call center or with Salesforce is a plus.

  • Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.

  • You have a High School Diploma or General Education Development (GED).

  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

  • You are an excellent communicator with meticulous attention to detail, a collaborative mindset, and the ability to thrive in a dynamic, fast-paced environment. You consistently demonstrate patience and empathy in support interactions, ensuring a positive experience for all.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Philips Transparency Details

The pay range for this position in Malvern, PA is $18.00-$29.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Malvern, PA.

 #LI-PH1

#LI-OFFICE

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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About The Company

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.Together, we deliver better care for more people because we believe that every human matters.

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