Industrial Print Customer Success Installation Technician

Description -

THIS POSITION IS A 2 YEAR TEMPORARY CONTRACT

The primary responsibilities for this Page-Wide Press Installation Technician position will be to provide skilled technical support working closely with customers, HP Install Project Managers, and technical partners in support of PWP installations and upgrades. This will require the install technician to apply extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Works on assignments that are complex in nature and requires considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.

This role will mainly be installing and upgrading well-functioning computer networks and systems.

Education and Experience Required:

• Minimum Vocational/Diploma/ Associate Degree (technical field) with 6+ years of working experience. May include highly experienced individuals performing equivalent work or who are non-degreed or degreed in an unrelated field or equivalent vocational or military training.
• Experience with support of full range of HP products in Customer base.
• Must be willing and able to travel, up to 60%

Knowledge and Skills:

• Strong mechanical/electrical skills and experience
• Strong computer skills
• Set up, calibrate, troubleshoot, and validate process/product equipment using schematics and guides
• Execute testing to identify and correct system problems at component levels as part of system sustainment activities
• Strong electro/mechanical understanding. Able to work independently to determine root cause of most common system and interface problems and provide solutions
• Able to work with other experts to determine root cause of complex systems and interface problems and execute identified solutions
• Ability to work in a team environment with minimal supervision, and at times completing assignments without established procedures
• Dependability in delivering results according to schedules without reminders
• Experience reading schematics and troubleshooting electrical issues
• Experience with Linux and Windows and using computer commands
• Hands on experience with common computer software and hardware

Desired Qualifications & Training

• Knowledge/Experience of PWP press platforms and third-party equipment solutions
• Customer facing experience- professional interactions, able to deal with project complexity
• Understands 3 phase electrical systems.
• Knowledge of press paper path system and subsystems components and interactions
• Knowledge of LAN/WAN networks, TCP/IP protocols and network technologies

Include the following in all US job postings for hourly/non-exempt roles:

The pay range for this position is $28.50 to $42.20 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

75%

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement