Infrastructure Engineer (MSP)

Our client is seeking an Infrastructure Engineer for a contract to hire scenario. The role involves designing and implementing IT infrastructure, including servers, storage, and networks, to support business goals. Key responsibilities include system architecture, deployment, security implementation (Defender, Huntress), and collaboration with TAC and Project Managers. The engineer will also create documentation, provide training, and assist the TAC team, aiming for a weekly client billable goal of 22.5 hours or higher.

Must Have

• Design the architecture of IT systems, including servers, storage solutions, and network configurations
• Oversee the implementation of infrastructure components, installing hardware, configuring software, and ensuring seamless integration
• Implement security measures such as Defender and Huntress
• Work closely with the Technical Assistance Center to ensure effective environment support
• Work closely with the Project Manager to ensure projects are current on status, within budget, and to escalate issues/risks
• Work closely with the Project Coordinator/Dispatcher for project scheduling and status needs
• Create accurate documentation of client infrastructure, including configurations, processes, and changes
• Train users to use the technology built for them
• Train new Infrastructure Engineers on internal company policy, procedures, customer environments, and standards
• Assist the TAC team with tickets as needed
• Meet weekly client billable goal of 22.5 hours or higher
• 5+ years of overall IT Support/Client facing experience in an MSP environment
• Strong knowledge of cloud platforms (Microsoft 365, Azure)
• Strong knowledge of Windows Server
• Strong knowledge of Active Directory
• Strong knowledge of Intune and Autopilot
• Strong knowledge of networking (LAN/WAN, firewalls)
• Strong knowledge of virtualization (VMware/Hyper-V)
• Familiarity with quoting tools and vendor pricing (Dell, HP, Cisco, Microsoft)
• Knowledge of ITIL best practices

Our client is seeking an Infrastructure Engineer for a contract to hire scenario. The Infrastructure Engineer will be responsible for designing and implementing the technology infrastructure that supports an organization’s business goals. They are essential in ensuring clients' infrastructure is built in a way that ensures the TAC team can support the smooth running of all hardware and software applications, from servers and storage devices to email systems and databases.

DUTIES:

• System Design and Architecture: Engineers design the architecture of IT systems, including servers, storage solutions, and network configurations.
• Implementation and Deployment: They oversee the implementation of infrastructure components, installing hardware, configuring software, and ensuring seamless integration.
• Security Implementation: Implementation of security measures such as Defender and Huntress.
• Work closely with the Technical Assistance Center to ensure we implement projects in a way that ensures the environment can be supported effectively.
• Work closely with the Project Manager to ensure projects are current on status and within budget as well as to escalate project issues and risks, gain approval for needed changes to projects, and for scheduling needs.
• Work closely with the Project Coordinator/Dispatcher for project scheduling and status needs.
• Documentation: Create accurate documentation of client infrastructure, including configurations, processes, and changes during the project lifecycle.
• Training and Support: Have the ability to train users to use the technology they have built for them.
• Have the ability to train new Infrastructure Engineers on internal company policy and procedures as well as customer environments and standards for project and technology implementation.
• Assist the TAC team with tickets as needed.
• Meet their weekly client billable goal per week. Currently this is 22.5 or higher.

REQUIREMENTS:

• 5+ years of overall IT Support/Client facing experience in an MSP environment
• Technical Expertise: Strong knowledge of cloud platforms (Microsoft 365, Azure), Windows Server, Active Directory, Intune and Autopilot, networking (LAN/WAN, firewalls), and virtualization (VMware/Hyper-V).
• Sales Acumen: Ability to translate technical solutions into business value and communicate effectively with non-technical stakeholders.
• Quoting Experience: Familiarity with quoting tools and vendor pricing (Dell, HP, Cisco, Microsoft).
• Excellent problem-solving, time management, and documentation skills.
• Strong interpersonal and presentation skills for client interactions.
• Knowledge of ITIL best practices.