Instructional Designer P3

Team & Role

The Training team is a nimble and highly efficient group within Zuora responsible for delivering product training to our customers, partners and employees. We’re collaborative (but still expect each other to own our respective projects); passionate about learning (but realize we must balance time-to-market with perfection); open to giving and receiving honest feedback (but are always kind) so that, in the end, we deliver the highest quality product.

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

In late 2016, we launched paid subscription access to Zuora University and now we’re looking for an Instructional Designer with a programming/coding background (who ideally has experience with software applications and SaaS business models) to be based in the Chennai office and join our growing team in India.

What you’ll do & achieve

The Instructional Designer for Zuora University develops digital training content for customers, partners, and employees, partnering with subject matter experts and visual designers to create courses “from the ground up”.

• Conduct audience need and topic analysis
• Partner with subject matter experts to gather course content, confirm content accuracy and test courses created
• Outline course objectives and design course structure
• Design, develop, and deliver high-quality, engaging, interactive, innovative, technically accurate trainings
• Script e-learning courses and create ILT course materials (PPTs, facilitator guides) with the use of AI tools
• Create assessments to check comprehension
• Partner with visual designers to turn scripts into e-learning courses
• Manage course development from inception to completion
• Ownership for courses created, update course content to reflect product releases or based on learner feedback
• Stay up to date with the product features, add-ons, and new releases
• Stay abreast of industry trends and technologies and apply as relevant
• Collaborate with team leads to define learning goals, delivery formats, and timelines

What you’ll need to be successful:

• 5+ years in instructional design
• Demonstrated proficiency with instructional design tools (training plans, content scripts, design documents, storyboards, AI tools)
• Experience using a Learning Management System (LMS)
• Bachelors degree in any related field
• Hands-on proficiency with authoring toolkits, including Adobe Captivate or Articulate 360 (Storyline, Rise) and Camtasia.
• Ability to understand and simplify complex concepts and processes for learners, making them clear & understandable
• Experience designing educational materials with interactive content to accelerate the learning process
• Strong ability to manage projects, prioritize, multi-task, assess risk and develop mitigations

Preferred

• Experience using Jira or other tool to track development tasks
• A strong communicator who can build relationships with stakeholders across roles and time zones.
• Build strong relationships and collaborate across functions and levels
• Apply current industry research and trends, driving best practices within instructional design and delivery
• Meet deadlines in a fast-paced, rapidly-changing environment
• Take initiative, be self-directed and flexible; thrive for collaboration
• Microlearning: Designing microlearning to simplify complex technical topics into just-in-time learning assets.
• Scenario-Based Learning: Creating interactive scenario-based learning (SBL) that simulates real-world customer challenges.
• Gamification: Applying gamification principles (points, badges, etc.) to drive learner engagement and motivation.

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.