Internal Channel Account Manager

Description

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. Gigamon has served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.

At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure.

The Internal Channel Account Manager (ICAM) is responsible for providing Partner based support to the Channel Account Managers (CAMs), National Account Managers (NAMS), and Gigamon Sellers.

What you’ll do:

• Be the expert on the deal registration processes/rules and answer questions for internal people and partners. Provide ongoing guidance and training for new and existing channel and sales personnel.
• Support Partners and answer questions around the partner portal, claiming spiffs, and other partner facing functions.
• Proactively track partner spiff eligibility and ensure they are alerted if spiffs are expiring.
• Complete New Account forms for Partner leads for accounts not in SFDC.
• Track and promote programs like the current Margin Enhancement Program with Partners.
• Work with CAMs and NAMs to ensure that partner certifications are up to date and partners are in compliance with the Catalyst Partner Program.
• Help with new partner onboarding.
• Prepares presentations, trackers, and reports.
• Completes required training and development objectives.
• Provide “go-to” backup support when CAMs and NAMs are out of office.
• Maternity Leave Coverage for Central Region:
• Responsible for the day-to-day relationship management of Focus Partners
• Drive deal registration and pipeline initiatives with the regional team, Field Marketer and partners using th 4 key levers. Execute marketing activities and MDF budget in coordination with Field Marketing Manager.
• Manage partner pipeline for New, Existing and HTL orders ensuring we have escalation paths with regional leadership on orders over $100K.
• Maintain productive, professional, relationships with key stakeholder personnel within Top Focus Partners. Foster multi-level relationships between partners and Gigamon regional teams.
• Communicate product launches and promotions; drive partner participation in events.
• Works closely with Distribution team to ensure efficient order processing.

What you’ve done:

• Five (5+) plus years working with the channel in high technology.
• Experience interfacing and collaborating with channel partners, sales people and channel people.
• Knowledge of networking, data center, security and/or cloud technologies a plus.

Who you are:

• Extremely organized with the ability to multi-task.
• Ability to work independently in a fast-paced environment; must be high energy, motivated and a self starter.
• Excellent presentation and communication skills.
• Ability to travel into the supported regions on occasion.

The base salary + commission compensation range targeted for this role is expected to be between $115,000 - $145,000 (subject to terms and conditions of the plan). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to Know Your Rights: Workplace Discrimination is Illegal.

We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at (669) 240-2248.

If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. Gigamon is on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.

The privacy rights of all individuals including job applicants and candidates are very important to us. Our Gigamon Applicant Privacy Policy, will inform you about how Gigamon Inc. and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our careers website and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).