Internal IT Engineer

Join Nscale as our Internal IT Engineer

Are you experienced with problem solving & making decisions on complex topics with high levels of ambiguity in a results driven environment? Comfortable influencing without authority and exceptional at building relationships with stakeholders across the business to get things done? A self-starter who's curious and quick to learn? Then this role could be right for you.

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

At Nscale, our Internal IT team plays a critical role in driving all employees’s onboarding, maintenance and tooling, enabling them to be productive and work above industry standards throughout their tenure.

Why Nscale?

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About the role:

We're looking for a strong IT engineer with experience working with Mac and Windows devices across both M365 and Google Suite. You'll need to have the understanding and skillset to grasp technical problems quickly, and the ability to build strong relationships with senior stakeholders. This position will be fully office based in our new London office near Regent Street, and you will be working face-to-face with all levels in the organisation.

What you'll be doing:

• Providing an internal IT support service, using a professional and technical competency, whilst following the ITIL processes
• On/off boarding new employees, ensuring they have appropriate tools and access appropriate to their role
• Handling all incoming support related enquiries from internal users
• Ensuring all support tickets are properly managed, regularly updated with an accurate account of activities that have taken place to progress towards their timely resolution
• Continual improvement of process and procedures to deliver end user compute services
• Research and development of IT services and solutions
• You’ll work closely with other key stakeholders to ensure proper preparation for any and all meetings and work to optimise everyone’s time.

About you

Skills and experience

• Disciplined, organised and self-motivated, good team player.
• Reliable, conscientious and methodical approach to tasks in a confidential manner
• Comfortable working in a fast-paced, high-growth environment with the ability to prioritise and escalate when necessary
• Ability to instruct non-technical users on computer / application usage
• Understanding of Encryption and IT Security
• Experience supporting Windows and Apple Devices (macOS & iOS)
• Microsoft 365, Entra ID, Azure
• Google Workspace
• VPN and End-point protection
• Fast paced start-up or scale-up experience

Please note: This role requires you to be in our London office 5x per week, located near Regent Street.

In all we do, our core values guide us.

Relentless Innovation

At Nscale, we constantly push the boundaries of innovation, embracing creative risks to shape the future. Our aim is to deliver products that not only meet but exceed today’s expectations, setting new standards for tomorrow.

Ownership and Accountability

Every Nscaler is fully accountable for their work, driving it with excellence and urgency. We set high standards, ensuring that our contributions are not just good but exceptional.

Openness and Transparency

We believe trust and transparency are key to our success. We maintain open communication within our teams and with stakeholders, sharing both successes and challenges. Our open-source approach allows customers to explore our technology, building trust and ensuring our solutions are both innovative, secure, and reliable.

Customer-Centric Focus

Our customers are central to our mission, and we are committed to delivering impactful solutions that drive real-world success. We focus on deeply understanding their needs and challenges, striving to exceed expectations in both product quality and service.

Sustainability

We are dedicated to considering the long-term environmental and societal impacts of our technologies. By integrating sustainability into our operations and product development, we ensure that our innovations are both effective and responsible, contributing positively to the world around us.

Full-Speed Collaboration

Collaboration at Nscale is fast, efficient, and respectful. We work together seamlessly, with clear communication and mutual respect, ensuring our shared goals are met with high standards and impactful outcomes.

Equal Opportunities Statement

At NScale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we warmly welcome applications from individuals of all backgrounds, experiences, and perspectives. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.