International Reservation Sales Agent – Fixed Shift (Japanese Language)

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Overview

We are seeking an International Reservation Sales Agent with fluency in Japanese to join our global reservations team, where innovation knows no borders. This team leads with impact—delivering seamless support and personalized service to travelers worldwide. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.

As an International Reservation Sales Agent, you will assist guests with hotel bookings and inquiries, providing prompt and courteous service that enhances the customer experience. This role requires attention to detail, excellent communication skills and the ability to thrive in a fast-paced call center environment while supporting Sabre’s global hospitality operations.

Responsibilities

• Manage inbound calls to support hotel reservations, changes and cancellations with accuracy and care.
• Provide detailed information about hotel offerings, policies and local attractions.
• Address customer issues and special requests with professionalism, escalating when needed.
• Maintain updated records of guest interactions in CRM systems.
• Support reporting and operational tasks aligned with call center standards and protocols.

Preferred qualifications and education

• Minimum 1 year of experience in hospitality, call center or customer service roles.
• Strong verbal and written communication skills, and able to handle calls with native English and Japanese speaking customers.
• Demonstrated ability to manage customer inquiries in a high-volume setting.
• High level of professionalism, integrity and customer-centric mindset.
• High school diploma or equivalent; additional certification in hospitality or service is a plus.

Working conditions

Flexibility in scheduling is essential. Sabre has hybrid working arrangement for our employees.

Benefits

Benefits are not one-size fits all, which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.