Job Description

The Internet Sales (BDC) Manager plays a pivotal role in our dealership by leading the online sales department. Your primary responsibility will be to manage and drive the online sales operations, ensuring the achievement of sales targets, exceptional customer service and overall departmental success.

Must have BDC Management Experience

Fluent in Spanish a +++

Responsibilities

• Support the overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a confident and positive attitude.
• Maintain a high level of customer service by promptly responding to online inquiries, emails, phone calls and text messages.
• Train new and existing Sales Specialists on CRM, online sales and customer follow-up.
• Collaborate with the Marketing team to create engaging online content and promotional campaigns.
• Provide guidance and motivation to team members to meet and exceed sales goals.
• Prepare and present regular reports on the sale's department performance, key metrics and areas for improvement.

Qualifications

• Proven experience in Internet Sales (BDC) Management.
• Fluent in Spanish, highly preferred.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Proficiency with online sales tools, CRM software and digital marketing platforms.
• Knowledge of auto industry trends and products.
• Results-driven.
• Strong organizational skills and leadership abilities.
• Experience in training and motivating teams and individuals.

Additional Information

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.