iOS Software Engineer, Customer Systems

At Apple, we are reimagining the next generation of Support, and by joining our team, you’ll architect and build scalable solutions to evolve our innovative applications portfolio, such as our latest Generative AI Support Assistant in the Support app. As an iOS Software Engineer, you will be responsible for shipping high-quality features to our customers and championing your ideas. You will benefit from working in a fast-growing organization where your efforts play a key role in the success of Apple. If you are excited about building innovative experiences, join our team to make a difference!

Must Have

• Designing, developing, and maintaining robust engineering solutions for Apple platforms.
• Collaborating closely with backend engineers to define and implement API contracts.
• Prototyping new ideas to help find the best solution and effectively communicate concepts to peers and cross-functional teams.
• Actively contributing to architecture discussions and code reviews to ensure high-quality, performant features.
• Mentor junior engineers and uphold engineering excellence.
• Writing comprehensive unit tests to ensure the quality and robustness of the features you build.
• Creating internal tools and scripts to automate build, validation, and shipping processes, enhancing our development workflow.
• Collaborating with cross-functional teams (Product Management, UX/Design, QA) to define, develop, and release innovative features on schedule for multiple concurrent projects.

Good to Have

• Experience developing and maintaining native macOS applications using Swift, SwiftUI and AppKit/Cocoa frameworks.
• Working experience with Objective-C, particularly for maintaining existing codebases.
• Experience integrating AI/ML models using Core ML, Create ML, or external frameworks (TensorFlow, PyTorch).
• Hands-on experience designing and maintaining CI/CD pipelines for Apple platforms.
• Familiarity with Generative AI concepts, models (e.g., LLMs, diffusion models), and their potential applications within mobile/desktop software.

Perks & Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• A range of discounted products and free services
• Reimbursement for certain educational expenses — including tuition
• Opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs
• Eligible for discretionary restricted stock unit awards
• Can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan
• Discretionary bonuses or commission payments
• Relocation

Do you have a passion for solving problems that impact hundreds of millions of users? At Apple, we are reimagining the next generation of Support, and by joining our team, you’ll architect and build scalable solutions to evolve our innovative applications portfolio, such as our latest Generative AI Support Assistant in the Support app. As an iOS Software Engineer on our team, you will be responsible for shipping high-quality features to our customers and championing your ideas with peers, management, and business partners. You will benefit from working in a fast-growing organization where your efforts play a key role in the success of Apple. If you are excited about building innovative experiences, join our team to make a difference!

We are looking for a Software Engineer with deep experience developing consumer-facing applications across Apple platforms, including iOS, macOS, iPadOS, visionOS, and tvOS. You will be responsible for building and maintaining highly scalable features that span the entire customer journey, helping millions of Apple customers get the support they need. You are highly motivated with strong technical skills, adept at creating intuitive user experiences, passionate about quality, and have a keen eye for the details that surprise and delight our customers Designing, developing, and maintaining robust engineering solutions for Apple platforms. Collaborating closely with backend engineers to define and implement API contracts. Prototyping new ideas to help find the best solution and effectively communicate concepts to peers and cross-functional teams. Actively contributing to architecture discussions and code reviews to ensure high-quality, performant features. Mentor junior engineers and uphold engineering excellence. Writing comprehensive unit tests to ensure the quality and robustness of the features you build. Creating internal tools and scripts to automate build, validation, and shipping processes, enhancing our development workflow. Collaborating with cross-functional teams (Product Management, UX/Design, QA) to define, develop, and release innovative features on schedule for multiple concurrent projects.

• Core Platform Development: 10+ years of experience developing and maintaining native iOS applications using Swift, SwiftUI, and UIKit.
• Language & Modern Swift: Strong object-oriented design and programming skills with Swift, including deep understanding and practical experience with modern Swift features like Concurrency and Swift Testing.
• Native Frameworks: Deep familiarity and practical experience with core OS frameworks such as Foundation, Core Animation, AVFoundation, and relevant iOS SDKs.
• Platform Acumen: Up-to-date with the latest iOS version changes, features, architectural patterns, Apple’s Human Interface Guidelines, sandboxing, security, privacy, code signing, and deployment best practices.
• Web Services & APIs: Solid understanding of Protocol Buffers, JSON, REST, and other similar web service communication protocols.

• macOS: Experience developing and maintaining native macOS applications using Swift, SwiftUI and AppKit/Cocoa frameworks.
• Objective-C Experience: Working experience with Objective-C, particularly for maintaining existing codebases.
• AI/ML Integration: Experience integrating AI/ML models using Core ML, Create ML, or external frameworks (TensorFlow, PyTorch).
• CI/CD Expertise: Hands-on experience designing and maintaining CI/CD pipelines for Apple platforms.
• BS in Computer Science, Engineering, or equivalent industry experience.
• Generative AI Knowledge: Familiarity with Generative AI concepts, models (e.g., LLMs, diffusion models), and their potential applications within mobile/desktop software.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $181,100 and $318,400, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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Apple accepts applications to this posting on an ongoing basis.