IT Infrastructure Team Lead

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.

SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

We are looking for an IT Infrastructure Team Lead to join our Core Infrastructure department.

Your main tasks will be:

• Lead and manage the IT Infrastructure Team
• Monitor daily operations to ensure timely and effective resolution of IT incidents and service requests
• Develop and implement support procedures, workflows, and escalation protocols based on ITIL practices
• Define, track, and report on team performance metrics (e.g., SLA, response time, customer satisfaction)
• Act as a point of escalation for complex or high-impact issues
• Collaborate with other IT teams (e.g., Security, Applications) for incident resolution and project support
• Provide regular coaching, training, and development for team members
• Contribute to IT projects and initiatives, ensuring the IT Infrastructure Team is aligned and prepared for changes
• Ensure proper documentation of incidents, solutions, and standard operating procedures
• Supporting the smooth operation of all on-prem and cloud corporate services and infrastructures, offices and data centers
• Communication with cloud service providers and data centers

We expect from you:

• Proven experience in a IT Infrastructure leadership role - 5 years
• Excellent troubleshooting and problem-solving skills across servers hardware, OS and virtualization (Proxmox, ESXI) software, and cloud-based tools: AWS
• Building a cloud infrastructure in AWS from scratch
• Experience with support on-prem data centers
• Deep knowledge and experience in administration of operating systems of the Unix family (Linux, BSD)
• Develop visualizations in Grafana providing single pane views for end user experience, infrastructure & security
• Experience with Enterprise logging platform (such as ElasticSearch, Splunk, etc)
• Experience with configure and maintain VPN services (OpenVPN, IPSec, WireGuard)
• Experience with Netgane pfSense routing software
• Fluent Russian (spoken and written) and at least B2 level of English

What do we offer:

• REMOTE OPPORTUNITY to work full time;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• Full payment for professional training, international conferences and meetings;
• Corporate discount for English lessons;
• Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc.

Sounds good? Join us now!