IT Manager - India

Overview:

We are looking for an experienced and dynamic IT Manager to lead and manage all aspects of IT Service Delivery for our fast-growing business unit in India. This individual will play a critical leadership role in supporting business operations through reliable IT infrastructure, end-user support, and operational excellence.

In addition to service delivery responsibilities, the IT Manager will serve as the local administrative point of contact for a cross-functional team of application specialists working on ERP systems, business intelligence platforms, and other enterprise applications, supporting their HR-related coordination needs only. Day-to-day direction, task management, and functional oversight for this team remain fully with US-based leadership.

Key Responsibilities:

IT Service Delivery (India Business Unit)

• Lead all aspects of IT operations and service delivery for the India region, ensuring high levels of performance, availability, and customer satisfaction.
• Manage local infrastructure, end-user computing, network support, and IT security in coordination with global standards.
• Oversee vendors, service providers, and contractors to ensure efficient delivery of IT services.
• Act as the escalation point for IT issues affecting India-based operations and ensure timely resolution.
• Monitor and report on IT service metrics, performance KPIs, and user satisfaction.

Local Oversight of Application Teams

Serve as the local administrative liaison for India-based ERP and BI application specialists. This includes coordination of office logistics, local HR processes, and basic operational support. Functional leadership, task prioritization, and performance direction remain under US-based management.Support local HR processes, including timekeeping coordination, office onboarding logistics, and facilitation of performance review processes as directed by US-based leadership. This role does not conduct or evaluate performance independently.Support a collaborative and professional working environment by coordinating basic local needs and promoting effective communication across time zones.

Strategic & Operational Alignment

• Collaborate with global IT and business stakeholders to implement technology strategies aligned with company growth and operational goals.
• Support onboarding, expansion, and integration activities as the India unit scales rapidly.
• Champion IT governance, data protection, and compliance in line with global policies and local regulations.

Required Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 8+ years of progressive experience in IT roles, with at least 3 years in an IT management or team lead capacity.
• Proven experience delivering IT services in a mid-to-large scale enterprise, preferably across multiple locations.
• Familiarity with ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics) and BI tools (e.g., Power BI, Tableau) from an operations or support perspective.
• Experience working in a matrixed global environment, especially with remote functional reporting lines.
• Strong leadership, problem-solving, and communication skills with the ability to work across cultures and time zones.
• High degree of self-motivation, accountability, and professionalism.

Preferred Qualifications:

• ITIL certification or equivalent knowledge of service management frameworks.
• Experience supporting cloud platforms (e.g., Azure, AWS) and Microsoft 365 environments.
• Experience working with US-based teams or within multinational corporations.

Why Join Us?

• Be at the forefront of a high-growth, global business with exciting opportunities in the Indian market.
• Lead key initiatives that directly impact business efficiency, scalability, and innovation.
• Work in a collaborative, globally integrated IT organization that values leadership and ownership.