Position Summary

We are seeking a highly skilled and dedicated On-Site Support Engineer to join our dynamic team. The successful candidate will be responsible for providing top-quality technical support and ensuring the seamless operation of IT systems at our clients' locations. This role requires a proactive approach to problem-solving, excellent communication skills, and a customer-centric mindset.

Key Responsibilities

• Technical Support: Provide on-site technical assistance and resolve hardware and software issues for clients.
• System Maintenance: Perform regular maintenance and updates to ensure optimal performance of IT systems.
• Installation and Configuration: Install, configure, and test new hardware and software at client sites.
• Network Management: Troubleshoot and resolve network connectivity issues, ensuring minimal downtime.
• Client Training: Provide training and support to clients on the use of IT systems and software applications.
• Documentation: Maintain accurate records of support requests, resolutions, and system changes.
• Collaboration: Work closely with the IT team and other departments to deliver comprehensive support solutions.
• Emergency Support: Provide timely on-site support in emergency situations and participate in after-hours support rotation as needed.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 3 years of experience in an on-site support or similar technical role.
• Technical Skills: Strong knowledge of Windows and Linux operating systems, networking protocols, and hardware troubleshooting.
• Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to issue resolution.
• Customer Service: Exceptional customer service skills and a commitment to delivering high-quality support.

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